Citi Hiring Chat Customer Service Specialist – Chennai | Apply Now

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Citi, one of the world’s most trusted global banking and financial services institutions, is inviting applications for the position of Chat Customer Service Specialist in Chennai. This role is an excellent opportunity for candidates looking to begin or grow their career with a reputed multinational company.

This full-time, on-site position focuses on operations support, documentation management, account maintenance, and customer service through chat-based interactions. If you are detail-oriented, organized, and ready to work in a fast-paced environment, this job could be a perfect fit.

Job Overview

Job Title: Chat Customer Service Specialist
Job Req ID: 25851325
Location: Chennai, Tamil Nadu
Job Type: Full-Time, On-Site/Resident
Posted On: September 10, 2025
Company: Citi
Job Family Group: Operations – Core
Job Family: Operations Support

Citi employs more than 230,000 people worldwide. Working here means becoming part of a global team where growth, learning, and meaningful contribution are at the core of the work experience.

About the Role

The Ops Support Specialist 4 (Chat Customer Service Specialist) is an entry-level operations role responsible for providing essential support services. This includes document management, data maintenance, account processing, and coordination with both internal teams and clients. Candidates in this role will act as a link between operations teams, managers, custodians, and customers.

This job requires strong communication skills, attention to detail, and the ability to follow established procedures while supporting day-to-day operations.

Key Responsibilities

Candidates selected for this position will be responsible for:

• Completing assignments by following established procedures and resolving complex issues that require detailed investigation.
• Assisting the team by acting as a subject matter expert, leading minor projects, and guiding junior staff when needed.
• Conducting workflow management, basic research, and data analysis.
• Supporting a wide range of Citi’s products and services through chat-based customer interactions.
• Sharing important updates with senior managers and contributing to activities that reduce operational risks.
• Ensuring compliance with all regulatory guidelines, internal policies, and ethical business practices.
• Escalating, managing, and reporting any operational issues with transparency.

Qualifications

To be eligible for this role, candidates should have:

• 1 to 3 years of relevant experience in operations, customer service, or back-office environments.
• Experience in working with business operations, documentation, or data management.
• Proficiency in spreadsheets, databases, and computer applications.
• Strong technical and administrative knowledge.
• Excellent attention to detail and high accuracy levels.
• Understanding of standard procedures and workflows in an office or operations area.

Educational Requirement

• Bachelor’s Degree in any discipline from a recognized institution.

What Citi Offers

Joining Citi provides access to an environment focused on career growth and global exposure. Employees get the opportunity to work with top industry leaders, participate in global projects, and build a stable career with one of the world’s largest financial institutions.

Citi is committed to maintaining a safe, diverse, and inclusive workplace. All applicants will be considered fairly, without discrimination.

How to Apply

Interested candidates can apply online through Citi’s official careers portal. Ensure your resume highlights your operational skills, customer service experience, and technical capabilities to increase your chances of selection.

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