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Are you ready to redefine connectivity and drive the next level of cloud intelligence? Tata Communications, a global leader in the “New World of Communications,” is looking for a Jr. Engineer – Cloud Operations to join their team in Chennai.
This role is a perfect entry point for early-career professionals who thrive in high-availability, 24/7 tech environments and want to master the art of cloud infrastructure management.
Job Snapshot
- Role: Jr. Engineer – Cloud Operations
- Location: Chennai, Tamil Nadu, India
- Experience: 0.6 – 1 Year (Open to candidates with 0-4 years)
- Job ID: 3877860406
- Core Focus: Customer Queries, Cloud Operations, & Incident Management
About Tata Communications
Tata Communications is at the forefront of digital transformation, powering global connectivity through Cloud, IoT, Mobility, and Security services. Joining this team means working on a platform that envisages a smarter, more connected world.
Key Responsibilities
As a Jr. Engineer in Cloud Operations, you will be the first line of defense in maintaining system integrity and customer satisfaction.
- Issue Resolution: Take full ownership of reported customer issues and provide technical resolutions.
- Troubleshooting: Research, diagnose, and identify solutions for complex system or application issues.
- Escalation Management: Follow standard operating procedures to escalate unresolved bugs or outages to internal specialized teams.
- SLA Compliance: Proactively monitor systems to ensure Service Level Agreements (SLAs) are met consistently.
Requirements & Qualifications
Tata Communications is looking for problem-solvers who are eager to stay ahead of the technology curve.
Education & Experience:
- Qualification: Graduate (Any discipline, technical preferred).
- Experience: Ideally 6 months to 1 year of experience, though the role is open to those with up to 4 years of professional background.
Essential Skills:
- Technical Support: Prior experience in a fast-paced, 24×7 high-availability environment.
- Problem-Solving: Ability to diagnose and “deep-dive” into technical glitches.
- Incident Management: Understanding of how to handle and document system incidents efficiently.
- Communication: Strong customer service skills to manage global client queries.
Why Join Tata Communications?
- Global Impact: Work for a company that redefines how the world communicates.
- Skill Growth: Gain exposure to the latest cloud technologies and enterprise-grade network services.
- Innovation-Driven: Be part of a culture that values intelligence, innovation, and proactive delivery.
How to Apply
This position was posted 4 days ago and is seeing high interest from candidates in the Chennai region. To apply, visit the Tata Communications Careers portal and search for Job ID: 3877860406.
Career Tip: Ensure your resume highlights your experience with “Incident Management” and “Troubleshooting” in a 24/7 shift environment, as these are high-priority keywords for this role!
Ready to step into the world of Cloud Operations? Apply today and join the Tata Communications journey!
