Cognizant, one of the world’s most trusted IT and professional services companies, is currently hiring fresh graduates for the role of PE-CX-Multi Channel Helpdesk in Chennai. This is a great opportunity for young job seekers looking to start their career in customer support and service operations within a global organization. With more than 300,000 employees worldwide, Cognizant continues to be recognized as an industry leader for digital transformation and workplace culture.
Company: Cognizant
Role: PE-CX-Multi Channel Helpdesk
Job Location: Chennai, Tamil Nadu, India
Work Mode: Work From Office (No remote option)
Shift Type: Rotational Shift + Rotational Week Off
Category: Customer Support / Helpdesk / IT Support (Non-Technical)
This hiring drive is specifically designed for Arts graduates from the 2023, 2024, and 2025 batches. The company has clearly stated that B.Tech and Post Graduate (PG) candidates are not eligible for this role, making it a focused opportunity for arts students to enter the corporate world without direct technical requirements. This is particularly beneficial for candidates who are skilled in communication, customer interaction, and multitasking but may not hold a technical degree.
The job location for this role is Chennai, and it requires full-time work from office (WFO). Candidates applying for this position must be comfortable working in rotational shifts and rotational week-off models, as the job will support multiple communication channels, potentially across different time zones. Flexibility in schedule and adaptability under changing support environments are key requirements.
Since the role is part of a Multi-Channel Helpdesk, strong communication skills—both written and verbal—are essential. Candidates will be expected to interact with customers or internal teams across various platforms such as chat, email, or voice support. This role is ideal for individuals who enjoy problem solving, engaging with users, and providing timely assistance in a fast-paced environment.
Cognizant is known for its inclusive and people-first work culture. The company not only focuses on technology innovation but also on building a collaborative ecosystem where associates grow professionally and personally. As part of this team, employees get opportunities to enhance communication, customer handling, and digital support skills while working with global exposure.
Cognizant is also recognized among Forbes World’s Best Employers 2025 and listed on NASDAQ-100, reinforcing its credibility as a secure and growth-driven workplace. The company follows a strong ethical framework and does not discriminate based on race, gender, religion, disability, or background, ensuring equal opportunity for all eligible candidates.
For applicants, the interview process may include virtual or in-person rounds, and candidates might need to present valid government ID proof during verification or screening stages. Compensation and package details follow industry standards and may be revised based on organizational and legal guidelines.
This job role is a valuable stepping stone for fresh Arts graduates who want to begin their journey in IT support, customer service, helpdesk operations, or corporate customer engagement. With the right attitude, communication strength, and willingness to learn, this opportunity can mark the beginning of a strong and stable career in the IT service industry.
Job seekers preparing to apply should ensure that their resumes highlight communication abilities, willingness to work in shifts, adaptability, and eagerness to build a career in customer support. Including experiences like college projects, customer interaction roles, freelance communication work, or internships—even if not technical—can add value.
If you are an eligible Arts graduate from 2023, 2024, or 2025 looking for a stable job in Chennai with a globally recognized brand, this role could be your gateway to a promising career. Make sure to apply as soon as possible and prepare accordingly for assessment and interview rounds.
Candidates must meet the below criteria to be eligible:
Candidates may go through: