| Company name | Cognizant |
| Website | www.cognizant.com |
| Job Role | International Voice Process – Technical Support |
| Work Location | Chennai |
| Job Type | Full Time |
| Experience | Freshers |
| Qualification | Any Graduate |
| Batch | Not Mentioned |
| Package | Up to 6 LPA (Expected) |
Worldwide Voice Course of – Technical Help
Job Location: Pune
Introduction:
We’re searching for enthusiastic professionals for Worldwide Voice Course of who possess flawless communication and experience in Technical abilities. When you have wonderful buyer dealing with abilities, are tech-savvy, love studying and implementing new know-how, with the fervour to information to prospects, we’d love to speak to you.
Duties:
· Means to grasp buyer difficulty and path to applicable group
· Ticket Creation/Categorization/Prioritization
· Incident decision and restoration
· Guarantee on assembly day by day KPIs
· Receiving and making finish consumer calls
· Present first stage resolutions
· Ticket escalation to respective Help Group
Necessities:
· General Expertise-
1 to three years
· Necessary Expertise-
Minimal 1 yr expertise in an Worldwide BPO.
Expertise in Voice/Semi Voice course of.
Experience in Technical Abilities.
· Fascinating Expertise-
Expertise in Worldwide Calling
Expertise in Technical Help area
Expertise in Salesforce, CRM
Wonderful Buyer dealing with abilities
· Others-
Understanding of Salesforce, CRM functions – functionalities which can be utilized through Salesforce
Publicity and expertise in L1 Help
Advantages:
-Publicity to Salesforce, Advertising and marketing Cloud – being one of the wanted abilities available in the market.
-Excessive value Salesforce certifications to the worker’s credit score after completion of coaching.
-Offering Technical help for one of many largest cloud computing corporations within the US.
-Versatile and worker pleasant surroundings.
Worker Standing : Full Time Worker
Shift : Day Job
About CognizantCognizant (Nasdaq-100: CTSH) is likely one of the world’s main skilled companies corporations, reworking shoppers’ enterprise, working and know-how fashions for the digital period. Our distinctive industry-based, consultative strategy helps shoppers envision, construct and run extra progressive and environment friendly companies. Headquartered within the U.S., Cognizant is ranked 185 on the Fortune 500 and is constantly listed among the many most admired corporations on this planet. Find out how Cognizant helps shoppers lead with digital at www.cognizant.com or comply with us @Cognizant.
Cognizant International Voice Process.Experience in International CallingExperience in Technical Support domain Experience in Salesforce, CRM