- Handle inbound and outbound calls in a well timed method.
- Observe communication scripts when dealing with completely different subjects.
- Establish prospects’ wants make clear info analysis each concern and supply options.
- Deal with buyer complaints and supply applicable options and options throughout the deadlines.
- Preserve data of all conversations in our name heart database in a understandable manner.
- Meet private/group qualitative and quantitative targets.
- Present correct legitimate and full info by utilizing the suitable strategies/instruments.
- Observe up with prospects to make sure their points are resolved.
- Collaborate with group members to attain higher outcomes.
- Keep a excessive degree of professionalism and endurance with prospects.
- Use IVR programs to handle name flows and enhance buyer expertise.
- Guarantee compliance with healthcare rules and requirements.
- Keep up to date on business tendencies and finest practices to reinforce service supply.
Job Abstract
We’re searching for a devoted Senior Process Government – HC with 0 to three years of expertise in Contact Middle Operations. The perfect candidate may have experience in IVR and Healthcare Name Middle domains. This is a piece-from-house place with evening shifts. The function includes making certain environment friendly name heart operations and delivering distinctive customer support.
ObligationsHandle inbound and outbound calls in a well timed method.Observe communication scripts when dealing with completely different subjects.Establish prospects wants make clear info analysis each concern and supply options.Deal with buyer complaints present applicable options and options throughout the deadlines.Preserve data of all conversations in our name heart database in a understandable manner.Meet private/group qualitative and quantitative targets.Present correct legitimate and full info by utilizing the suitable strategies/instruments.Observe up with prospects to make sure their points are resolved.Collaborate with group members to attain higher outcomes.Keep a excessive degree of professionalism and endurance with prospects.Use IVR programs to handle name flows and enhance buyer expertise.Guarantee compliance with healthcare rules and requirements.Keep up to date on business tendencies and finest practices to reinforce service supply.
{Qualifications}Possess a powerful understanding of Contact Middle Operations.Have expertise with IVR programs and their functionalities.Show data of Healthcare Name Middle operations.Exhibit wonderful communication and interpersonal abilities.Present proficiency in utilizing name heart software program and instruments.Have the power to deal with hectic conditions calmly and successfully.Show robust drawback-fixing abilities and a focus to element.Be able to working evening shifts and adapting to a piece-from-house mannequin.Keep a excessive degree of customer support and satisfaction.Be self-motivated and in a position to work independently.Present dedication to steady studying and enchancment.Have a fundamental understanding of healthcare rules and compliance.Be capable to work collaboratively with group members to attain widespread targets.
The Cognizant neighborhood:
We’re a excessive caliber group who recognize and help each other. Our individuals uphold an brisk, collaborative and inclusive office the place everybody can thrive.
- Cognizant is a world neighborhood with greater than 350,000 associates around the globe.
- We don’t simply dream of a greater manner – we make it occur.
- We maintain our individuals, purchasers, firm, communities and local weather by doing what’s proper.
- We foster an progressive atmosphere the place you’ll be able to construct the profession path that’s best for you.
About us:
Cognizant is one of many world’s main skilled providers firms, reworking purchasers’ enterprise, working, and expertise fashions for the digital period. Our distinctive business-primarily based, consultative strategy helps purchasers envision, construct, and run extra progressive and environment friendly companies. Headquartered within the U.S., Cognizant (a member of the NASDAQ-100 and certainly one of Forbes World’s Greatest Employers 2024) is persistently listed among the many most admired firms on this planet. Find out how Cognizant helps purchasers lead with digital at www.cognizant.com