CometChat is Hiring Freshers - Jr.Customer Success Executive | Work From Home

CometChat Overview

Our mission: Gas buyer progress by means of significant person-to-person engagement.

CometChat is an all-in-one communication platform that permits companies to simply combine custom-made in-app messaging functionalities throughout textual content, voice, and video. This eliminates the necessity for companies to begin constructing a messaging module from scratch, and permits their finish-customers to speak with one another, leading to a unified buyer expertise, elevated engagement and retention, and income progress.

With CometChat’s prepared-to-use UI kits and highly effective SDKs, product groups throughout begin-ups and enterprises alike can simply roll out a characteristic-wealthy, scalable, and safe person to person communication module.

Our firm has seen speedy progress, due to a number of market validations, together with our participation in Techstars Boulder Accelerator in 2019, adopted by investments from skilled buyers comparable to iSeed Ventures, Vary Ventures, Silicon Badia, noncapital, and Matchstick Ventures. CometChat raised a Collection A spherical from Sign Peak Ventures.

Past the market validation, we’re fuelled by actual buyer validation serving over 50K clients throughout the globe in a number of verticals starting from relationship apps, telehealth apps, and web marketplaces to thriving international communities. With stable financials, sturdy natural progress, and growing demand for in-app communication platforms, we’re in an thrilling speedy-scale section.

A worldwide enterprise from the beginning, we’ve got 100+ group members throughout our Denver, Salt Lake, Mumbai, and Chennai workplaces. We’re happy with our group and are all the time trying to broaden our tribe!

CometChat’s Mission

Gas buyer progress by means of significant person to person engagement.

CometChat’s Merchandise

CometChat provides a strong suite of cloud hosted textual content, voice and video choices that meet companies the place they’re–whether or not they want drag and drop plugins that may be prepared inside half-hour or if they need extra superior options and might make investments growth assets to launch the expertise that can greatest serve their customers.

● Rapidly construct a dependable & full featured chat expertise into any cell or internet app

● Absolutely customizable SDKs and API designed to assist corporations ship quicker

At each step, CometChat helps clients clear up advanced infrastructure, efficiency and safety challenges, whatever the platform. However there is a lot extra! With over 20 prepared to make use of extensions, clients can construct an expertise and get the info, evaluation and insights they should drive their enterprise ahead.

CometChat’s options are good for each form of person to person chat (teams & 1:1) together with:

● Social group – Permitting individuals in on-line communities to work together with out shifting the dialog to a different platform

● Market – Enabling communications between patrons and sellers

● Occasions – Bringing 1000’s of customers collectively to work together with out diminishing the standard of the expertise

● Telemedicine – Making connections between sufferers and suppliers extra accessible

● Courting – Preserving individuals engaged whereas they join with each other

● And extra!

CometChat is dedicated to fostering a tradition of innovation & collaboration. Our persons are our power so we respect and nurture their particular person expertise and potential. Be part of us if you’re trying to be part of a excessive progress group!

Place Overview & Priorities

CometChat is trying to deliver on a Jr. Buyer Success Govt to ship an distinctive expertise throughout the publish-sale buyer journey to help our clients. Pairing a technical aptitude with a ardour for creating sturdy relationships, we’re in search of somebody who shall be a reputable and a trusted companion to clients world wide. Reporting to the Director of Buyer Expertise, this function will give you full autonomy to study, grasp, and develop from your individual errors.

Major accountability can be:

Evaluate failed fee exercise and talk with clients to keep away from service disruption.
Evaluate churn intent channels and talk with clients to grasp and intervene.
Handle assigned publish-gross sales actions inside your ebook of enterprise to make sure constant shopper engagement.
Evaluate accounts on a month-to-month foundation and determine alternatives for upgrades.
Act as a go between for the client to supply solutions to technical questions.
Be part of buyer calls and reply buyer emails as wanted.
Deliver an information-pushed mindset to your day-to-day actions, prioritizing the work that helps account well being, buyer satisfaction and churn objectives.
Establish and help in creating processes that can scale and adapt to our evolving enterprise.
Help in challenge managing new-buyer implementations.
Achieve a deep understanding of buyer use circumstances together with a deep understanding of the product and use the information to create significant buyer engagement.
Work with R&D to determine methods of understanding buyer product utilization and encourage elevated buyer engagement with the product.

Work Location

Hybrid/Distant

Prioritized Experiences and Capabilities

1+ 12 months of labor expertise in Buyer Success.
Capability to grasp and talk technical ideas and related enterprise worth to clients.
Capability to prioritize, plan and ship autonomously.
Capability to work successfully, independently and remotely.
Capability to remain proactive in relation to your ebook of enterprise.
Wonderful written and verbal communication expertise in English required.
Confidence in talking with clients over e-mail and in video calls required.
A options and group-oriented mindset whether or not working with clients or partnering internally to deal with a problem or clear up for a possibility.
Expertise utilizing the next purposes: HubSpot, Slack, Zoom & Google Suite.
Resonate with our core values and the macro-impact chat has on an more and more digital world.

Listed here are the values that act as a guardrail of our execution tradition:

Go above and past for the client: We’re obsessive about making certain each buyer is taken care of, regardless of how huge or small they’re. We actually consider their issues are our issues, and can cease at subsequent to nothing to see them succeed.

Be relentless: By no means cease innovating. Be relentless in attempting new issues, and enhancing our product. Problem the established order, embrace studying curves, and don’t be afraid to fail. Concentrate on the result and all the things else will fall into place.

Be real: Follow empathy. Anticipate buyer wants, and clear up them earlier than they get there. In case you don’t perceive one thing, ask questions and study.

Have enjoyable: Snort. Be optimistic and type. Make individuals really feel good. Life is too quick to not spend time doing what you like with of us you get pleasure from being round.

Interview Course of

Our aim is to be sure to have the prospect to get to know CometChat as we study extra about you. By means of a collection of conversations with CometChat’s founders and key stakeholders, we’ll wish to study extra about your strategic and purposeful experience, and your ardour. We hope that you just’ll deliver questions and concepts to every dialog and recommend ways in which we will get to know you and your capabilities higher.

Apply now

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CometChat is Hiring Freshers – Jr.Customer Success Executive | Work From Home

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