Concentrix Hiring Representative, Operations – Remote | Apply Now

Concentrix Hiring Representative

Company nameConcentrix
Job RoleRepresentative, Operations
Work LocationRemote, India
Job TypeFull Time
BatchNot mentioned
Package20k/ Month(Expected)

Concentrix Hiring Representative.Strong computer navigation skills and PC Knowledge.Ability to rotate shifts, as needed – Work from home ..

Job Description

The Representative Customer Service / Technical Support position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements. This position provides customer service support / Technical Support and resolution of routine problems regarding client’s product or services.

  • • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  • • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • • Maintain basic knowledge of client products and/or services
  • • Prepare complete and accurate work including appropriately notating accounts as required
  • • Participate in activities designed to improve customer satisfaction and business performance
  • • Offer additional products and/or services
  • • Track, document and retrieve information in call tracking database
  • • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

In case you are selected for a Content Moderator role, please note that:

  • 1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
  • 2. It will involve content curation, moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviours.
  • 3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client’s terms of service

Candidate Profile :

  • • Graduate / Undergraduate in any discipline (may vary basis the job requirement)
  • • Courteous with strong customer service orientation
  • • Strong computer navigation skills and PC Knowledge
  • • Ability to effectively communicate, both written and verbally
  • • Dependable with strong attention to detail
  • • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
  • • Tolerance for repetitive work in a fast-paced, high production work environment
  • • Ability to work as a team member, as well as independently
  • • Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner
  • • Ability to rotate shifts, as needed  
  • • Based on location and/or program, additional experience/skills may be required
  • • Confirm customer understanding of the solution and provide additional customer education as needed
  • • Demonstrate strong probing and problem-solving skills
  • • Should be able to handle complex queries from customer and resolve the same independently

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