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Tata Communications is hiring for the role of Customer Service Executive – Technical Support Center in Chennai, Tamil Nadu. This is a full-time opportunity for candidates with 1 to 2 years of experience in customer service or technical support roles.
If you have strong problem-solving skills, experience in technical/customer support, and are comfortable working in a 24×7 operational environment, this role is an excellent opportunity to grow your career with a global technology leader.
🏢 About Tata Communications
Tata Communications is a global digital ecosystem enabler and a leading provider of network, cloud, mobility, IoT, security, media, and collaboration services. The company is redefining connectivity through innovation and intelligence, enabling enterprises to operate seamlessly in a connected world.
With a strong presence across the globe, Tata Communications delivers mission-critical solutions that power businesses, governments, and service providers.
📌 Job Details – Customer Service Executive (Technical Support)
- Job Title: Customer Service Executive – Technical Support Center
- Job ID: 727412121
- Company: Tata Communications
- Location: Chennai, Tamil Nadu
- Experience Required: 1 – 2 Years
- Employment Type: Full-Time
- Posted: 7 Days Ago
📝 Job Description
This role is responsible for handling customer queries and operational support. The Customer Service Executive will manage technical issues, ensure timely resolutions, and maintain service quality while meeting SLA requirements.
The position involves working closely with internal teams to troubleshoot, resolve, and escalate technical issues where required.
🎯 Key Responsibilities
- Take ownership of customer-reported issues and ensure timely resolution
- Research, diagnose, and troubleshoot system or application issues
- Identify appropriate solutions to resolve technical problems
- Follow standard operating procedures for issue escalation
- Coordinate with internal technical teams for unresolved issues
- Ensure SLAs are met and proactively maintain service standards
- Deliver high-quality customer support in a 24×7 environment
🧠 Desired Skills & Competencies
- Strong problem-solving and analytical skills
- Experience in customer service or technical support roles
- Ability to work in fast-paced, high-availability environments
- Good communication and customer-handling skills
- Understanding of incident management and troubleshooting
- Willingness to work in rotational shifts
🛠 Required Skills
- Customer Service
- Technical Support
- Customer Support Operations
- Network Operations
- Networking Fundamentals
- Incident Management
- Troubleshooting
🎓 Eligibility Criteria
- 1–2 years of experience in technical support or customer service
- Exposure to IT / Network / Operations support is an advantage
- Ability to work in a 24×7 support environment
🚀 Why Join Tata Communications?
- Work with a global technology leader
- Exposure to cutting-edge technologies
- Stable, full-time employment
- Opportunity to grow in technical and customer operations
- Collaborative and innovation-driven work culture
📥 How to Apply?
Interested candidates can apply directly through the official Tata Communications careers portal using the job ID mentioned above.
Ensure your resume highlights your technical support experience, troubleshooting skills, and customer service expertise.
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