If you’re looking for a full-time remote opportunity with a mission-driven company, Ditto is hiring for the position of Customer Service Quality Executive. Backed by Zerodha and part of the Finshots family, Ditto is transforming the way people buy insurance in India. With a strong focus on user education and spam-free support, Ditto is trusted by over 300,000 users.
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Job Overview
- Position: Customer Service Quality Executive
- Work Type: Full Time (Remote)
- Experience Required: 0 – 3 years
- Salary: ₹4,54,600 per annum
- Industry: Insurance / FinTech
About Ditto
Ditto is committed to empowering users by helping them make well-informed decisions about health and life insurance. The platform simplifies complex insurance jargon, offers expert guidance, and provides seamless policy purchase and claim support. With an innovative “No-spam” policy and personalized approach, Ditto is revolutionizing the insurance advisory space in India
Key Responsibilities
- Monitor customer service calls and provide actionable insights for improvement
- Develop and implement quality standards and processes
- Assist in improving advisor performance through feedback and analytics
- Evaluate customer interaction quality and ensure adherence to policies
- Collaborate with the team to maintain high standards of customer support
Required Skills
- Excellent communication and listening skills
- Strong analytical and problem-solving abilities
- Prior experience in customer service or quality assurance is a plus
- Leadership qualities and a proactive attitude
- Ability to work independently and collaboratively in a remote setup
Perks and Benefits
- Fully remote job opportunity
- Comprehensive health insurance for you and your family
- Work with a fast-growing and reputed FinTech brand
- Collaborative and innovative work culture
How to Apply
Once your application is shortlisted, Ditto will send you an email with a link to record a short video resume. This step is mandatory, so keep an eye on your inbox.
Important Notice
Ditto does not charge any fees at any stage of the recruitment process. For queries, contact: careers@joinditto.in
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