Job Abstract
Put together and conduct efficient month-to-month motion planning periods, co-create sturdy SMART motion plans with every teammate. Overview your group’s motion plans to make sure they’re aligned with operational path and establish actions that drive the appropriate outcomes, and be taught from these successes to show findings in every teaching interplay.
Job Description
- Job Kind: Work From Home
- Put up Title: Customer Help
- Qualification: Any Graduate
- Expertise: Freshers Can Apply
- Wage: Rs.32000 Per Month
At eBay, we’re greater than a world ecommerce chief — we’re altering the way in which the world retailers and sells. Our platform empowers tens of millions of consumers and sellers in additional than 190 markets world wide. We’re dedicated to pushing boundaries and leaving our mark as we reinvent the way forward for ecommerce for lovers.
Our prospects are our compass, authenticity thrives, daring concepts are welcome, and everybody can deliver their distinctive selves to work — every single day. We’re on this collectively, sustaining the way forward for our prospects, our firm, and our planet.
Be part of a group of passionate thinkers, innovators, and dreamers — and assist us join folks and construct communities to create financial alternative for all.
GCX Efficiency Coach.
Coaches associate with group leaders to ignite teammate potential in serving to our prospects remedy their issues within the quickest, easiest, and simplest way doable. Coaches overview buyer interactions and different knowledge, after which assist teammates show strengths and reap the benefits of alternatives. Coaches will even share in taking buyer issues and answering group questions together with the Crew Chief.
You’ll:
Drive eBay’s Cultural and operational values and guarantee teammates show these in each interplay, construct and preserve sturdy, belief primarily based relationships with companions in any respect ranges.
Teaching: Apply eBay’s teaching mannequin to:
• Drive efficiency enhancements to your group by partnering together with your group chief to establish focus areas and training plans • Put together and conduct efficient month-to-month motion planning periods, co-create sturdy SMART motion plans with every teammate • Put together and conduct efficient actual time and scheduled teaching periods to examine in on progress and course appropriate the place wanted • Convey behavioural alternatives to teammates in a manner that is assured, simple to grasp and motivates them to need to succeed • Pay attention fastidiously to your group and work with them to obviously outline expectations from teaching conversations and motion plans • Overview your group’s motion plans to make sure they’re aligned with operational path and establish actions that drive the appropriate outcomes, and be taught from these successes to show findings in every teaching interplay. • Affect and encourage your group and colleagues in the direction of a typical purpose to drive operational enhancements to your LOB • Drive eBay’s core values and be advocate for GCX mission and tradition
You might be:
• Skilled inside eBay GCX and ideally have minimal 2 years buyer expertise • A constant performer with a superb efficiency report, maintained over time. • Seen as a job mannequin for others. • Expert and captivated with teaching and creating teammate capabilities • Analytically minded, an ready troubleshooter adept at analyzing info, diagnosing issues and recommending acceptable options to leaders • Capable of work in a quick-paced, multicultural, international group and to construct sturdy belief-primarily based relationships with colleagues • Competent within the capability to ship excessive ranges of efficiency and repair excellence whereas dealing with excessive quantity workload in a collaborative group surroundings • Be an instance of successfully promote and undertake change • Proficient in observable departmental studying must the Studying Crew (coverage / course of / instruments) • Able to demonstrating wonderful deescalation abilities • Capable of give efficient efficiency suggestions and training to others to drive efficiency outcomes.
• Fluent in English, different languages a bonus, please be aware that languages could also be required for particular roles/LOBs • School diploma most popular or equal expertise /third Degree {qualifications}
Obligations:
High quality Opinions
• Full the required variety of month-to-month high quality evaluations to establish the basis explanation for QA behavioural alternatives and put together for efficient teaching periods • Overview Scorecard, VOC, NICE recordings, high quality evaluations and different related knowledge sources to seize related insights on particular person teammates’ strengths and alternatives • Attend and have interaction in high quality calibrations to your LOB
Customer-going through work:
• Retain subject material experience in your LOB and stay a reputable useful resource to your teammates and your group. This might be achieved by means of: • Taking escalations • Permitting teammates to look at you interacting with eBay prospects by taking contacts • Partaking in queue work to assist your teammates serve our prospects throughout excessive-peak occasions as requested • Serving as a job mannequin and a change champion to your group • Attending trainings to maintain updated with information and upcoming modifications in instruments, product, coverage and different associated subjects • Taking part & sharing insights in common enterprise critiques (i.e. WBRs, MBRs) • Finishing assigned administrative duties (i.e. credit, claims approvals, roster, managing pulse). Reviewing each day stats with TM in huddle. Calibration with TM to debate SR in huddle.
• Confirmed report of profitable teaching to efficiency in a single LOB • Capable of analyze knowledge and establish behavioral root causes and coach particular person teammates to behaviors • Capable of assist particular person teammates create sturdy Knowledge Pushed Motion Plans with little to no steerage • Is aware of when to interact TL on particular person circumstances, choices that have an effect on the group and path focus • Comfy in coping with change and assured speaking with group leaders in addition to teammates
Confirmed report of profitable teaching to efficiency throughout a number of LOBs • Capable of analyze knowledge and establish behavioral tendencies for advanced teaching alternatives (particular person and groups) • Capable of implement teaching methods addressing group’s efficiency. • Capable of practice, mentor outliers • Is aware of have interaction with the Teaching Program to help with teaching finest practices and different related insights feeding into teaching technique • Ready to make sure Coach readiness and drive coach engagement for his or her LOB • Comfy in coping with advanced modifications and assured speaking with a senior viewers (i.e. throughout key enterprise critiques – WBRs, MBRs, and so forth.). Centered strategy to drive efficiency with TM. Include modern strategies to drive TM efficiency as per their studying curve. Open to assist enterprise want and take part to position offered to this particular person as per enterprise requirement. Open to work from workplace (All day) as per enterprise want. Participates in vendor meet to share information to enhance their enterprise @ eBay when GCX must take part. Conducting webinars for sellers as a part of GCX group.
Instruments
• Professional information of Microsoft Workplace packages equivalent to Outlook, Excel, Phrase, PPT • NICE • Unify teaching instrument information is added benefit.
Behaviour:
Go getter angle.
Sincere and open to suggestions.
Energetic and enthusiastic to drive efficiency in new group.
Capable of deliver analytical insights to drive efficiency.
Excessive on integrity to drive eBay tradition amongst TM.
Clear & efficient communication.
Please see the Talent Privacy Notice for info relating to how eBay handles your private knowledge collected whenever you use the eBay Careers web site or apply for a job with eBay.
eBay is an equal alternative employer. All certified candidates will obtain consideration for employment with out regard to race, colour, faith, nationwide origin, intercourse, sexual orientation, gender identification, veteran standing, and incapacity, or different legally protected standing. When you’ve got a necessity that requires lodging, please contact us at talent@ebay.com. We’ll make each effort to answer your request for lodging as quickly as doable. View our accessibility statement to be taught extra about eBay’s dedication to making sure digital accessibility for folks with disabilities.
This web site makes use of cookies to reinforce your expertise. By persevering with to browse the positioning, you conform to our use of cookies. Go to our Privacy Center for extra info.
I’m interested
I’m interested to this job