About Ellucian
Ellucian is a world market chief in schooling expertise. We energy innovation for increased schooling, partnering with greater than 2,900 prospects throughout 50 international locations and serving over 20 million college students. Ellucian’s AI-powered platform, skilled on the richest dataset obtainable in increased schooling, drives effectivity, personalised experiences, and strengthened engagement for all college students, college and employees. Fueled by many years of expertise with a singular concentrate on the distinctive wants of studying establishments, the Ellucian platform options finest-in-class SaaS capabilities and delivers insights wanted now and into the longer term. These options and providers span the complete pupil lifecycle, from pupil recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian’s progressive options, huge ecosystem of companions, and consumer group of greater than 45,000 present finest practices resulting in higher institutional success and attaining higher pupil outcomes.
Values Rooted in Function
We embrace the ability to lead, the braveness to innovate, and the dedication to develop. At our core, we consider in humanizing our method, recognizing that our individuals are our biggest energy. With a shared imaginative and prescient of transformation, we endeavor to form a brighter future for increased schooling.
In regards to the Alternative
As a Buyer Operations Engineer, you’ll collaborate inside our Operations crew to assist present prospects and onboard new ones for our Sensible Plan, Award, and Switch merchandise. This position includes direct communication with Skilled Providers, Buyer Success, and R&D groups. You have to sturdy communication and comprehension abilities, together with an understanding of enterprise course of workflows, Pupil Data Methods (SIS), Diploma Audit techniques, and SaaS product fundamentals. Crucial considering and drawback-fixing skills are important. The best candidate is snug with frequent context switching and thrives in a deadline-pushed surroundings whereas working below minimal supervision.
The place you’ll make an influence
- Create and preserve buyer tenants in Sensible Plan, Award, and Switch cloud environments.
- Carry out information cloning and migration between numerous manufacturing and non-manufacturing environments.
- Personal and preserve product configurations (buyer configs), together with managing the repository in Git.
- Help enterprise analysts in establishing new buyer configurations.
- Develop and preserve information transformation scripts written in Groovy.
- Handle and coordinate information acquisition schedules and configure corresponding scheduled jobs.
- Help enterprise analysts in creating superior Advising Pointers guidelines.
- Arrange Single Signal-On (SSO) and position mapping.
- Configure and handle Award information evaluation configurations, schedules, and preliminary executions.
- Report and escalate information-associated dangers to administration, making certain vital buyer points are addressed promptly and successfully.
- Take part in Tier 2 escalation for manufacturing incidents.
What you’ll convey
- Strong data of Git (branching, merging, battle decision).
- Proficiency in SQL and fundamental programming abilities (Groovy, Python, regex).
- Primary understanding of AWS.
- Familiarity with SIS, Diploma Audit techniques, and the U.S. increased schooling panorama.
- Wonderful consideration to element and time administration abilities.
- Good understanding of the software program improvement course of and SaaS ideas.
- Sturdy understanding of operations, providers, and purposes.
- Capability to work successfully in a crew and independently with minimal supervision.
What makes #Ellucianlife
- 22 days annual depart plus 11 public holidays
- Aggressive gratuity coverage
- Group insurance coverage and Annual well being checkup plan with a wide range of household and wellness advantages.
- Thrive Flex Way of life Account (LSA) that lets you contribute in direction of your well being,
monetary or studying pursuits - 5 charitable days to assist the group that helps us
- Wellness
o Headspace (psychological well being)
o Wellbeats (digital health lessons) - RethinkCare – caregiver assist
- Range and inclusion applications that promote worker useful resource teams akin to: Buzzinga and Lean In Staff to call a couple of.
- Parental depart
- Worker referral bonuses to encourage the addition of nice new folks to the crew
- We Foster a studying tradition with:
- Training Help Program
- Skilled improvement alternatives
At Ellucian, we consider within the “energy of collectively.” We embrace an inclusive, various, and equitable office, and consider that our variations assist encourage a tradition of acceptance that makes our firm extra collaborative and progressive. We’re proud to offer equal employment alternatives for job candidates and for our workers, and we’re dedicated to offering a course of and an surroundings that is free from discrimination on the idea of any traits protected by relevant regulation (with out limitation). These protections lengthen to all administration practices and choices, together with recruitment and hiring, appraisal techniques, promotions, coaching, and profession improvement applications. To allow workers to carry out important features of their positions and to supply candidates a significant alternative to be thought-about for positions, we additionally present cheap lodging to certified workers and candidates with disabilities and for held non secular beliefs, observances, and practices in accordance with relevant regulation. Moreover, we’re conscious of faux applicant schemes and have rigorous inside processes in place to mitigate such danger and inform correct authorities of any such cases that come up.