Are you keen about optimizing buyer experiences and streamlining operations? Ideals, a world B2B SaaS chief, is in search of a Customer Success Operations Specialist to affix its group remotely in India. That is your likelihood to work with a global group and contribute to the success of cutting-edge digital platforms.
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About Ideals
Ideals is a globally acknowledged firm offering safe enterprise collaboration instruments trusted by 2,000,000+ customers throughout 175,000 firms worldwide. Our key merchandise embrace:
✅ Ideals Digital Information Room – A safe cloud-based platform for confidential doc sharing in due diligence, fundraising, licensing, and company reporting.
✅ Ideals Board – A cloud-based governance instrument for CEOs, executives, and board members to enhance high-stakes decision-making.
Position Overview: Customer Success Operations Specialist
As a Customer Success Operations Specialist, you’ll play a key position in supporting our Customer Success Workforce in guaranteeing buyer satisfaction. Your major duties will embrace CRM administration, automation troubleshooting, course of optimization, and knowledge analytics.
Key Duties:
📌 Act as the primary line of assist for CSMs and CS management in troubleshooting Gainsight CRM automations and analytics.
📌 Oversee CRM knowledge enrichment and guarantee correct consumer distribution.
📌 Design strategic workflows to mitigate churn threat, enhance renewals, and optimize product adoption.
📌 Implement automation options to enhance operational effectivity.
📌 Present actionable insights via dashboards and efficiency analytics.
📌 Collaborate cross-functionally with gross sales, billing, income operations, and account administration groups.
What We Look For:
🔹 Sturdy English proficiency (B2-C1 stage)
🔹 Superior MS Excel & CRM administration expertise (Gainsight is a plus!)
🔹 Essential considering and knowledge evaluation expertise
🔹 Glorious verbal, written, and interpersonal communication
🔹 Skill to handle giant volumes of data effectively
Our Hiring Course of:
We consider in clear and competency-based hiring. This is what you possibly can anticipate:
1️⃣ Screening Name – A 30-minute name with our Expertise Acquisition Specialist.
2️⃣ Check Job 1 – A brief work project.
3️⃣ Competency-Primarily based Interview (CBI) – An in depth dialogue in your expertise.
4️⃣ Check Job 2 + Presentation – An actual-world problem to showcase your expertise.
5️⃣ Closing Interview – A dialogue with the Hiring Supervisor.
Why Be a part of Ideals?
🌍 Remote-First Tradition – Work from wherever with a globally distributed group.
💻 House Workplace Setup Price range – Get the perfect work setup with our assist.
🏋️♂️ Wellness & Sports activities Compensation – Reimbursement for health actions.
🌴 Paid Time Off – 20 enterprise days of PTO and limitless health-related go away.
📚 Career Development Help – Customized studying plans, convention sponsorships, and self-development assets.
🎉 Workforce Constructing & Native Meetups – Keep linked with colleagues worldwide.
The way to Apply?
💼 Able to take your profession to the following stage? Be a part of us and be a part of an modern group shaping the way forward for SaaS!
👉 Apply Now:
📢 Know somebody who can be an excellent match? Share this chance with them!
- Infosys BPM Hiring Freshers – Customer Support & Service Desk | Apply Now!
- Amazon Hiring ML Data Associate 2 – Walk-In Drive in Chennai | Freshers & Experienced Apply Now!
- Infosys BPM Hiring Freshers – No B.E/B.Tech | B.Com, BBA, B.Sc, BCA | Chennai | Apply Now
- Nokia Hiring Fresher Graduates – B.A, B.Sc, B.Com | Chennai (Sriperumbudur) | Apply Now
- Zebronics Hiring Production Trainees in Chennai | 10th, 12th, ITI, Diploma & Graduates Eligible
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Our Tradition
Dedication, Excellence, Collaboration, Belief and Care are core values to the Ideals group. For us, these are the rules that each Idealer lives and breathes. We’re looking out for like-minded people who share our values. By doing so, we’re in a position to create a group the place abilities really feel at ease and are in a position to work to the perfect of their skills.
Dedication and Excellence encourage us to set the bar excessive, obtain probably the most formidable targets and push the boundaries additional. Our variety and totally different views are the inspiration of our success. Collaboration and Belief be certain that everybody has entry to all the knowledge, proactively shares ideas, and leverages the teammates’ various opinions, experiences, and backgrounds. Each values assist us to unravel probably the most difficult issues. Care drives us to create a constructive work setting and make everybody really feel valued. We additionally stand for Idealers’ bodily, psychological, monetary, and private well-being and encourage a wholesome life-style and lively residing.