Are you enthusiastic about know-how and customer support? Do you will have expertise in technical assist and luxuriate in serving to customers navigate advanced platforms? Outsourced, a number one ISO-certified outsourcing firm, is hiring a Technical Help Analyst – Chat Help to hitch our dynamic crew!
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In the event you’re searching for a distant, full-time position with nice perks and profession progress, this chance is for you.
Why Select Outsourced?
Outsourced is likely one of the Greatest Locations to Work, with a Nice Place to Work Certification. We offer offshore staffing options to main world corporations and supply a supportive, enjoyable, and growth-oriented atmosphere. Our crew consists of over 1,000 proficient professionals, and we’re searching for devoted people such as you!
Job Particulars
- Function: Technical Help Analyst – Chat Help
- Trade: AI & Cloud Computing
- Employment Sort: Full-Time, Remote
- Shift Choices (IST): 8:30 AM, 12:30 AM, or 5:30 PM
Job Obligations
✔ Ship Actual-Time Help – Help prospects through chat in a fast-paced atmosphere, guaranteeing fast response instances.
✔ Information & Educate Customers – Assist with signup, billing, onboarding, and platform navigation. Suggest the most effective providers for buyer wants.
✔ Troubleshoot & Escalate – Remedy frequent technical points and escalate advanced issues to Stage 2 assist.
✔ Increase Buyer Satisfaction – Goal for a 98%+ CSAT rating by offering skilled, environment friendly, and pleasant assist.
✔ Doc & Enhance – Log interactions in Zendesk/Discord, contribute to data bases, and simplify technical ideas for customers.
Required {Qualifications}
✔ 1+ 12 months of expertise in technical/buyer assist (SaaS, cloud, or AI expertise is a plus!).
✔ Primary data of SSH, Linux, SQL scripting, Docker, and cloud computing (AI inference/serverless tech).
✔ Familiarity with CRM instruments (Zendesk), ticketing programs, and person/entry administration.
✔ Glorious communication abilities – means to interrupt down tech jargon for non-technical customers.
✔ Sturdy problem-solving mindset and talent to multitask in a high-volume chat atmosphere.
✔ Willingness to work in rotational shifts (choices above).
Good-to-Have Expertise
✔ Expertise working in a fast-paced startup atmosphere.
}✔ Ardour for AI and cloud applied sciences.
Worker Advantages & Perks
🌟 Well being Insurance coverage: Protection as much as ₹20 lakh each year for you, your partner, and a set of oldsters (out there after one month of engagement). 🌟 Skilled Improvement: ₹5000 month-to-month upskill allowance for training and certifications to assist profession progress. 🌟 Depart Coverage:
- Trip Depart (VL): 10 days/12 months (carry over or encash as much as 5 unused days).
- Informal Depart (CL): 8 days/12 months (out there from day one).
- Sick Depart: 12 days/12 months (out there after probation). 🌟 Versatile Work Hours or Remote Work Alternatives – Relying on the position and mission. 🌟 Further Advantages – Paid Maternity & Paternity Depart, work-life steadiness, and extra!
Why Work with Us?
At Outsourced, we imagine in empowering our staff. We provide a collaborative work tradition, progress alternatives, and an opportunity to work with cutting-edge AI & cloud computing applied sciences.
🚀 Able to take your profession to the subsequent stage? Apply right now and be part of a crew that values innovation, inclusivity, and excellence!
📩 Apply Now!
#Hiring #RemoteJobs #TechnicalSupport #ChatSupport #CustomerSupport #TechCareers #CloudComputing #AIJobs #OutsourcedJobs
- Infosys BPM Hiring Freshers – Customer Support & Service Desk | Apply Now!
- Amazon Hiring ML Data Associate 2 – Walk-In Drive in Chennai | Freshers & Experienced Apply Now!
- Infosys BPM Hiring Freshers – No B.E/B.Tech | B.Com, BBA, B.Sc, BCA | Chennai | Apply Now
- Nokia Hiring Fresher Graduates – B.A, B.Sc, B.Com | Chennai (Sriperumbudur) | Apply Now
- Zebronics Hiring Production Trainees in Chennai | 10th, 12th, ITI, Diploma & Graduates Eligible