Firstsource is Hiring Freshers – Customer Service Trainee | Chennai

Firstsource is Hiring Freshers - Customer Service Trainee | Chennai

Job Particulars

  • Job Function: Customer Help Affiliate
  • Qualification: Any Commencement
  • Job Location: Chennai
  • Expertise: Brisker
  • Employment Kind: Full Time
  • Final Date: Apply As Quickly As Doable
  • Wage: Greatest in Trade


JOB DESCRIPTION

Designation:           Customer Service Trainee
Division:           Operations
Location:                 Chennai

Report back to:               Group Chief, Operations.

Work Set-up:          Work from Workplace

WORK BRIEF:

This function responds to buyer queries and offers decision, help, and help to the shoppers pertaining to varied services supplied by our shopper via a mix/both of voice, e mail, internet chat or backend documentation responses by delivering glorious customer support. Their objective is to teach and help prospects to make it as straightforward and as fascinating as doable to do enterprise.

CORE RESPONSIBILITIES

  • Ship glorious customer support inside shifts assigned together with immediate decision of buyer associated points, complaints, enquiries or challenges.
  • Ought to be abreast of all the important thing course of associated updates, SLAs, particular person efficiency finally contributing to crew efficiency.
  • Grasp, Comprehend & clear the coaching interval with related toll-gate scores
  • Attend all crew briefing/conferences/coachings on a well timed foundation.
  • Be educated of standard course of adjustments supplied
  • Search steerage from Group chief/administration and escalating when obligatory or real wants come up.
  • Preserve common, dependable efficiency and attendance, together with the each day schedule as assigned.
  • Adhere to Firm Code of Conduct & insurance policies laid by the HR
  • Deal with inbound or outbound calls, chats, emails or information from prospects (relying on course of assigned)
  • Connecting with prospects, hear, perceive and empathize with their points to supply one of the best appropriate decision at first contact the place doable.
  • On events, you will have to ship what is seen as not-so-constructive information, nonetheless ensure that a buyer understands the reasoning behind selections which are made.
  • Act as a crew participant and coordinate work respectfully with fellow members in co-ordination.
  • Replace related data precisely into the shopper’s programs and provides constructive suggestions to boost programs and enhance total buyer expertise.
  • Exhibit a “can do” & “open-to-suggestions” perspective, to develop an amazing working tradition to assist us obtain one of the best outcomes.
  • Work in direction of targets set, handle personal time and prioritise duties to fulfill via anticipated work self-discipline as an expert.
  • Work carefully with crew chief by implementing the teaching elements mentioned for self and profession growth

Worth-Add Obligations:

  • Participative in crew bonding, offline actions as obligatory
  • Help new crew members in want and breed the crew tradition

Important Data:

  • Fundamental data of utilizing MS workplace primary functions like Phrase, PowerPoint, Excel, Notes, and many others.

Important Expertise:

  • Willingness to work in rotating shifts (together with evening shifts).
  • Talk successfully, each orally and in writing.
  • Flexibility to fulfill enterprise necessities and fluctuating workload
  • Set up, prioritize, and schedule work assignments.
  • Hardworking and Good working perspective with openness to suggestions
  • Have acceptable typing pace of atleast 20 WPM/90% Accuracy

MINIMUM QUALIFICATION:

  • Graduate(Brisker)

Join UsLink
Join Our Telegram ChannelJoin Telegram
Join Our Instagram ChannelJoin Instagram
Join Our WhatsApp ChannelJoin WhatsApp

Leave a Reply

Your email address will not be published. Required fields are marked *