FreshPrints is Hiring Freshers – Customer Service Associate | Work From Home

Job Description

We’re searching for an brisk, affected person, and communicative skilled. Somebody who loves serving to different individuals after they’re pissed off or careworn. It is advisable to be arms-on and have a finger on the heart beat of each staff.

Right here’s extra concerning the function:

At Recent Prints, one among our guiding rules is Begin and Finish with the Customer. We take that very significantly. As a Customer Expertise Associate, you’ll be the face for Recent Prints and can outline the expertise our prospects get.

We’re searching for an brisk, affected person, and communicative skilled. Somebody who loves serving to different individuals after they’re pissed off or careworn. It is advisable to be arms-on and have a finger on the heart beat of each staff. We’d like somebody who would deal with each buyer as a protracted-time pal and be sure that they’ve an unimaginable expertise each time they work together with Recent Prints. You have to be an energetic listener and be capable of suppose in your ft to deal with difficult buyer issues.

Obligations

Subject inbound buyer calls, texts, and chats On a day after day foundation, this implies:

• Talk with purchasers, reply their questions, resolve points, and replace data.
• Coordinate with inner groups to supply resolutions to purchasers.

Necessities

• 1 – 5 years of earlier customer support expertise
• Not less than 1 yr of expertise with assist desk software program like Recent Desk or Zen Desk
• Expertise with each telephone-based mostly customer support and chat-based mostly customer support
• Impartial Accent
• Constructive angle
• Calm beneath strain
• Good drawback-fixing abilities
• Flexibility to work EST hours

You will make an amazing match if you’re:

• Relentlessly optimistic: Even the hardest issues don’t get you down.
• A fantastic listener: You’re empathetic and you like guiding individuals via issues.
• A fantastic author: You’ll be able to clearly clarify complicated concepts and resolutions over e mail.
• Diligent: You’re an i dotter and a t crosser. Individuals depend on you as a result of they know you sweat the small stuff.

Job Location: Work From Home / Distant

Working Hours: 6:30 PM – 3:30 AM IST, Monday to Friday (barely versatile)

CTC: Ranges from $400 to $700 per 30 days (adjusted for expertise)