Freshworks Hiring Graduate Trainee – Customer Support | 2025 Batch | Chennai | Apply Now

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Freshworks is hiring 2025 graduates for the role of Graduate Trainee – Customer Support in Chennai. Apply now to join one of India’s top SaaS companies. No prior experience needed.

Freshworks Inc. (NASDAQ: FRSH) builds uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive.

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Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.

🏢 Company: Freshworks

📍 Location: Chennai, Tamil Nadu (On-Site)
📅 Posted: 1 Day Ago
🎓 Eligibility: Fresh Graduates (2025 Batch)
💼 Role: Graduate Trainee – Customer Support
🕒 Type: Full-Time | Entry Level
📝 Last Date to Apply: Not Specified – Apply ASAP

✅ About Freshworks

Freshworks is a globally recognized SaaS company that builds powerful yet easy-to-use customer and employee engagement software. Serving over 72,000 businesses worldwide, including brands like Sony Music, S&P Global, and Bridgestone, Freshworks is known for its innovative customer-centric approach and a vibrant workplace culture.

🔍 Role Overview: Graduate Trainee – Customer Support

Freshworks is looking for fresh graduates from the 2025 batch to join their Customer Support Team in Chennai. If you’re passionate about solving problems, love interacting with people, and are looking to kickstart your career in a product-based SaaS company, this is your golden opportunity.

🎯 Key Responsibilities

• Assist customers via email, chat, and phone to resolve queries and technical issues.
• Collaborate with engineering and product teams for complex issue resolution.
• Track frequent customer issues and suggest process improvements.
• Maintain high customer satisfaction with empathy and ownership.

📋 Eligibility Criteria

• Graduation Year: 2025
• No backlogs or standing arrears
• Strong verbal and written communication skills
• Empathy and problem-solving mindset
• Willingness to work rotational shifts (mandatory)
• Basic understanding of SaaS / tech support preferred (not mandatory)

🌟 Why Join Freshworks?

• Be a part of one of India’s fastest-growing SaaS companies
• Work in a diverse, inclusive, and people-first environment
• Career growth opportunities in product support and customer experience
• Learn from some of the best minds in the SaaS industry

📌 Selection Process

1. Online Screening Assignment (sent to shortlisted candidates)
2. In-person Interview at Chennai office (2 Saturdays)
3. Final Offer and onboarding

📎 How to Apply?

Interested candidates can apply directly on Freshworks’ career page or through trusted job platforms like LinkedIn and Naukri.

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