Freshworks Hiring: Specialist – Customer Success | Chennai | Apply Now

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About Freshworks

Freshworks makes it simple for businesses to delight their customers and employees. The company provides powerful, easy-to-use software that helps teams deliver outstanding customer and employee experiences.

Headquartered in San Mateo, California, Freshworks operates across 13 global locations, serving over 65,000 companies worldwide — from startups to large enterprises. Their products include:

• Freshdesk – Omni-channel customer support
• Freshsales – Sales automation
• Freshmarketer – Marketing automation
• Freshservice – IT service management
• Freshchat – AI-powered customer engagement

Freshworks has been recognized by CNBC, Forbes, Fortune, and Bloomberg and has earned multiple awards, including TrustRadius Top Rated Software and G2 Best of Awards.

Job Role: Specialist – Customer Success

Location: Chennai, Tamil Nadu
Type: Full-Time, On-site
Experience: 1–3 years (Customer Success / SaaS preferred)

As a Customer Success Specialist at Freshworks, you’ll play a key role in ensuring customers get the maximum value from Freshworks products. You’ll engage proactively with clients, understand their business processes, and help them adopt solutions that best fit their needs.

Key Responsibilities

• Engage proactively with customers using Freshworks’ customer engagement model.
• Understand customer use cases, map workflows, and document business processes.
• Demonstrate deep product knowledge across Freshworks’ product suite.
• Provide demos and suggest solutions that align with customer business needs.
• Build strong relationships with customer stakeholders and manage ongoing engagement.
• Evaluate customer product usage and suggest efficiency improvements.
• Promote new product features and innovations to customers.
• Collaborate with internal teams (Product, Sales, Marketing, Support) to solve customer issues.
• Analyze customer data to improve product adoption and retention.
• Own two major success metrics: Product Adoption and Customer Retention.
• Use customer management tools such as Natero (training provided).

Qualifications & Skills

✅ Bachelor’s Degree (preferably in Computer Science or Business)
✅ Proven track record as a trusted advisor to clients
✅ Excellent communication and presentation skills (verbal & written)
✅ Ability to manage both large and small clients independently
✅ Strong understanding of SaaS metrics and customer engagement
✅ Self-driven, analytical, and data-oriented mindset

Why Join Freshworks?

🌍 Global brand trusted by 65,000+ businesses
💼 Exposure to SaaS, CRM, and CX technologies
🚀 Fast-paced, innovative work culture
🤝 Inclusive, diverse, and people-first environment
🎯 Opportunity to work with global clients and drive real impact

About the Culture

Freshworks is deeply committed to creating a workplace that values diversity, inclusion, and equal opportunity. The company welcomes individuals of all backgrounds and encourages every employee to discover their passion and purpose while building a “Fresh Vision with Real Impact.”

How to Apply

Interested candidates can apply directly through the Freshworks Careers page:

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