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1. Chat Support Affiliate & Practical Marketing consultant
Genpact Jobs 2024 Wage:
The wage for the place of Chat Support Affiliate & Practical Marketing consultant will likely be between Rs 3,49,920 and Rs 5,36,400. The notification contains extra details concerning wage info.
In regards to the job
With a startup spirit and 115,000+ curious and brave minds, now we have the experience to go deep with the worlds greatest brandsand now we have enjoyable doing it. We dream in digital, dare in actuality, and reinvent the methods firms work to make an impression far greater than simply our backside line. Had been harnessing the facility of know-how and humanity to create significant transformation that strikes us ahead in our pursuit of a world that works higher for individuals. Now, we’re calling upon the thinkers and doers, these with a pure curiosity and a starvation to continue learning, continue to grow., Individuals who thrive on fearlessly experimenting, seizing alternatives, and pushing boundaries to show our imaginative and prescient into actuality. And as you assist us create a greater world, we’ll aid you construct your individual mental firepower. Welcome to the relentless pursuit of higher.
Inviting functions for the position of Voice/Chat Support Affiliate/Sr. Affiliate – Main US FinTech
On this position, The Disputes Support Analyst will likely be accountable for offering a world-class expertise for our members, whereas dealing with their inbound cellphone name inquiries concerning the disputed transaction(s). They might be accountable for initiating a brand new dispute by effectively capturing all related info from the Member precisely, as per US regulatory & compliance necessities.
Profitable candidates ought to possess 1-2 years of expertise in servicing US primarily based clients, ideally in Banking, crypto Monetary Crime and/or FinTech Domains. They need to have confirmed potential of getting demonstrated key abilities together with logical considering, downside fixing, transaction analyses and buyer spending patterns/habits.
Duties
Servicing inbound cellphone enquiries from Members requesting service & help with, however not restricted, to:
- Area Expertise: BFSI
- Shift: Rotational shifts
- Software/Software Expertise: Affordable understanding of working with Google Sheet and Google Doc and/or Microsoft Excel and Microsoft Phrase
- Change Administration: Versatile and adaptable to the evolving wants of a high-growth and quick paced group atmosphere.
- Use obtainable info and instruments to validate id of the caller to safeguard Member info.
- Provoke efficient and well timed written communication with Members.
- Precisely and effectively seize buyer interactions, notes and all related info to the case utilizing web-based functions and submit dispute claims kinds for investigation inside prescribed regulatory and compliance timelines.
- Use inside and third-party internet instruments to execute dispute declare investigations in accordance with Federal Rules E and Z, NACHA Working Guidelines, and different relevant rules.
- Successfully information Members to navigate on-line instruments and functions to allow importing of paperwork.
- Adhere to all insurance policies and procedures whereas showcasing Member centric servicing ethos.
- Guarantee prime quality service supply in a 24/7 atmosphere.
- Take allotted coaching and execute on motion plans mentioned throughout teaching periods.
- Constantly focus and drive enhancements in response to behavioral and SMART motion plans from TLs and OMs
- Search regular enchancment in response to the QA pointers.
{Qualifications} we search in you!
Minimal {Qualifications}
- Any Graduate is eligible (besides LLB)
- Freshers are eligible
- Snug working in a 24/7 work Atmosphere with Rotational shifts.
- Related expertise in performing Dispute Consumption or related banking/Fintech course of within the ACH, debit and/or bank card trade
- Sturdy communication each written and verbal English abilities and a capability to compose a grammatically right, concise and correct written/verbal responses.
Most well-liked {Qualifications}/ Abilities
- Wonderful customer support abilities and skill to help in buyer inquiries independently.
- Sturdy interpersonal abilities, with the flexibility to speak advanced transactional points accurately and clearly to each inside and exterior clients.
- Self-disciplined, diligent, proactive and element oriented
- Potential to successfully handle time, and individually prioritize a number of duties of competing precedence.
- Potential to take care of excessive ranges of confidentiality and knowledge safety requirements.
- Understanding of MS Workplace functions like Excel, Phrase, PowerPoint, Outlook, and so on.
- Eager consideration to element, buyer profiling and sample identification
- Primary data of Banking Business & Regulatory Atmosphere with in depth data of Rules E, Z, CFPB, FACTA and FCRA
Genpact is an Equal Alternative Employer and considers candidates for all positions with out regard to race, colour, faith or perception, intercourse, age, nationwide origin, citizenship standing, marital standing, army/veteran standing, genetic info, sexual orientation, gender id, bodily or psychological incapacity or another attribute protected by relevant legal guidelines. Genpact is dedicated to making a dynamic work atmosphere that values variety and inclusion, respect and integrity, buyer focus, and innovation. For extra info, go to www.genpact.com . Comply with us on Twitter, Fb, LinkedIn, and YouTube.