HCL is Hiring Service Desk Analyst in Madurai – Apply Now!

Are you a graduate looking for IT support jobs in Madurai? Here’s your chance to join a reputed tech support team as a Service Desk Analyst and kickstart your career in the IT helpdesk domain. This role offers hands-on experience in voice-based support, hardware/software troubleshooting, and 24/7 tech operations.

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📌 Job Overview

🧭 Key Responsibilities

• 💻 Provide 100% voice-based support to global clients.
• 🛠️ Offer Level 1 remote desktop support via phone/email/chat.
• 🧾 Troubleshoot hardware/software/network issues within SLA.
• 📈 Ensure high availability, CSAT, and low average handling time (AHT).
• 🧠 Update knowledge base and assist in documentation and SOPs.
• 📍 Follow escalation matrix for unresolved issues.

🛠️ Required Skills & Qualifications

• Graduate in any discipline (technical or non-technical).
• Strong verbal and written communication skills.
• Basic knowledge of Windows OS, MS Outlook, and Internet troubleshooting.
• Exposure to remote desktop tools and service desk workflows.
• Willing to work in 24/7 rotational shifts, including weekends.

⭐ Preferred Skills

• Knowledge of Windows XP/7/10 environments.
• Understanding of networking fundamentals (IP, DNS, VPN).
• Experience in international call center or BPO (voice process).

✅ Benefits

• Competitive salary + incentives.
• Shift allowances and career growth opportunities.
• Opportunity to work in a global IT support team.
• Upskilling and certifications support.

📅 How to Apply?

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• Revolut Hiring Product Strategy Intern – Work from Multiple Locations | Apply Now
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• Recruit CRM is Hiring Freshers – Customer Success | Work From Home
• HCLTech Hiring Graduate Engineer Trainee (GET) | Batch 2025 | BE/BTech/MCA/MSc | Apply Now

❓ Frequently Asked Questions (FAQ)

Q1: Is this role suitable for freshers?
Yes! Freshers with good communication skills and basic IT knowledge are welcome to apply.

Q2: Do I need a technical degree?
No, any graduate can apply. Training will be provided for the required tools and processes.

Q3: What is the work environment like?
The role involves 24/7 shift work in a professional office setup with voice-based international support.