Are you a graduate looking for IT support jobs in Madurai? Here’s your chance to join a reputed tech support team as a Service Desk Analyst and kickstart your career in the IT helpdesk domain. This role offers hands-on experience in voice-based support, hardware/software troubleshooting, and 24/7 tech operations.
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📌 Job Overview
| Position | Service Desk Analyst |
|---|---|
| Location | Madurai, Tamil Nadu, India |
| Job Type | Full-time |
| Experience | Freshers / 0–2 Years |
| Work Mode | On-site, 24/7 Shift Support |
| Salary | Competitive + Shift Allowances |
| Education | Any Graduate (B.Sc, B.Com, BA, etc.) |
🧭 Key Responsibilities
- 💻 Provide 100% voice-based support to global clients.
- 🛠️ Offer Level 1 remote desktop support via phone/email/chat.
- 🧾 Troubleshoot hardware/software/network issues within SLA.
- 📈 Ensure high availability, CSAT, and low average handling time (AHT).
- 🧠 Update knowledge base and assist in documentation and SOPs.
- 📍 Follow escalation matrix for unresolved issues.
🛠️ Required Skills & Qualifications
- Graduate in any discipline (technical or non-technical).
- Strong verbal and written communication skills.
- Basic knowledge of Windows OS, MS Outlook, and Internet troubleshooting.
- Exposure to remote desktop tools and service desk workflows.
- Willing to work in 24/7 rotational shifts, including weekends.
⭐ Preferred Skills
- Knowledge of Windows XP/7/10 environments.
- Understanding of networking fundamentals (IP, DNS, VPN).
- Experience in international call center or BPO (voice process).
✅ Benefits
- Competitive salary + incentives.
- Shift allowances and career growth opportunities.
- Opportunity to work in a global IT support team.
- Upskilling and certifications support.
📅 How to Apply?
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❓ Frequently Asked Questions (FAQ)
Q1: Is this role suitable for freshers?
Yes! Freshers with good communication skills and basic IT knowledge are welcome to apply.
Q2: Do I need a technical degree?
No, any graduate can apply. Training will be provided for the required tools and processes.
Q3: What is the work environment like?
The role involves 24/7 shift work in a professional office setup with voice-based international support.