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HCL Technologies (HCLTech) is actively hiring Customer Service Representatives for its International Voice Process team in Bangalore (Whitefield). This is a full-time, on-site opportunity ideal for candidates who are ready to join immediately and work in a fast-paced global support environment.
📌 Job Overview
- Job Title: Customer Service Representative
- Company: HCLTech
- Location: Whitefield, Bengaluru, Karnataka
- Job Type: Full-Time
- Work Model: 5 Days Work From Office
- Shifts: 24/7 Rotational Shifts
- Experience: Freshers & Experienced Candidates
- Joining: Immediate Joiners Preferred
🧑💼 About the Role
As a Customer Service Representative – International Voice, you will be the first point of contact for global customers, handling inbound calls and emails while ensuring timely resolution of service requests and incidents. The role focuses on customer satisfaction, SLA adherence, and effective coordination with internal teams.
📝 Key Responsibilities
Inbound Customer Support
- Handle inbound customer calls and provide updates on SR/ASR/Incident status
- Guide customers on creating service requests, ASRs, and incidents
- Support customers with self-service enablement
- Validate ticket priorities based on business needs
- Assist customers with lead time information and expert consultation scheduling
First-Level Resolution & Dispatching
- Monitor inbound emails and manually create cases if automation fails
- Dispatch unassigned cases to regional teams and processors
- Resolve issues independently and proactively prevent SLA breaches
- Support shift coordinators and global leaders with operational tasks
Collaboration & Process Improvement
- Work closely with internal teams for documentation, reporting, and delivery
- Contribute to a culture of learning, teamwork, and continuous improvement
🎯 Required Skills & Competencies
- Strong willingness to learn and adapt quickly
- Good analytical and problem-solving skills
- Ability to work with multiple systems of record
- Effective coordination and stakeholder management skills
- Clear and professional communication skills
🌟 Why Join HCLTech?
- Work with a global IT services leader
- Exposure to international clients and enterprise-level processes
- Strong learning and career growth opportunities
- Collaborative and professional work environment
📍 Work Location
HCLTech – Whitefield, Bangalore
📢 How to Apply
Interested candidates can apply directly through LinkedIn or reach out to the hiring HR for faster processing. Immediate joiners will be given preference.
