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HCLTech is conducting a Walk-In Drive in Chennai (Sholinganallur) for the Service Desk Analyst role. This opportunity is open to candidates with 0.6 to 6 years of experience who are comfortable in an international voice-based IT support environment and ready to work in 24×7 rotational shifts.
📌 Job Overview
- Job Title: Service Desk Analyst
- Company: HCLTech
- Location: Chennai, Tamil Nadu (On-site)
- Experience: 0.6 – 6 Years
- Education: Any Graduation
- Employment Type: Full-Time
- Work Mode: 5 Days Work From Office
- Shift: 24×7 Rotational Shifts
- Interview Mode: Walk-In (In-Person)
🕒 Walk-In Details
- Venue: Sholinganallur, Chennai
- Interview Type: In-person Walk-In
- Application Mode: Easy Apply / Direct Walk-In
Tip: Carry updated resume, government ID, and relevant experience documents.
🔧 Key Skills & Requirements
- Prior experience in International Voice Support / Service Desk
- Comfortable working in a call support environment
- Hands-on experience with ticketing tools (preferably ServiceNow)
- Working knowledge of Active Directory and RSA Token
- Experience troubleshooting VPN, Citrix, and VDI issues
- Basic proficiency in MS Office (Word, Excel, Outlook)
🧑💻 Roles & Responsibilities
- Maintain high login efficiency and availability to support users
- Handle and resolve tickets within defined SLAs (volume & TAT)
- Manage inbound calls (≈90% of daily workload)
- Ensure compliance with quality standards, regulatory norms, and company policies
- Respond to user queries via phone, email, chat, and ticketing systems
- Assign incidents/work orders to appropriate teams and follow through to closure
- Diagnose and resolve issues through user interaction, log analysis, and troubleshooting
- Deliver Level-1 remote desktop support as per SOPs
- Drive strong customer experience with First Call Resolution, low AHT, and reduced reopens
- Update work logs accurately and follow escalation protocols
🌟 Why Join HCLTech?
- Work with a global IT services leader
- Exposure to enterprise IT infrastructure & service management
- Structured processes, SOPs, and learning opportunities
- Stable full-time role with career growth in IT support
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