<
Join Our Official Channels ✔️
-->
- Company: Hitachi Energy
- Role: Customer Connect Specialist (L1 Support)
- Experience: 1–2 Years
- Job Type: Full-Time
- Location: India
- Qualification: Bachelor’s Degree / Diploma in Engineering / Science
🌟 About Hitachi Energy
Hitachi Energy is a global technology leader advancing a sustainable energy future for all. The company focuses on delivering innovative solutions that make power systems more reliable, efficient, and environmentally friendly. At Hitachi Energy, people are at the heart of every innovation — and now, they’re looking for passionate professionals to join their growing support team.
🚀 About the Role – Customer Connect Specialist
The Customer Connect Specialist plays a vital role as the first point of contact (L1 support) for customers. You’ll provide essential support to global clients through various communication channels, ensuring timely responses, issue resolution, and a positive customer experience.
This is a great opportunity for professionals with strong communication skills and a passion for problem-solving to join a global brand and make a difference in customer success.🧩 Key Responsibilities
- Serve as the first point of contact for customer inquiries via phone, email, web chat, and other channels.
- Deliver L1 technical support and escalate issues to higher levels when necessary.
- Ensure timely and professional responses to customer issues and requests.
- Maintain accurate records of all activities and resolutions provided.
- Support customers during runtime activities and offer troubleshooting guidance.
- Ensure compliance with all internal and external regulations and standards.
- Embody Hitachi Energy’s core values of safety, integrity, and teamwork.
🎓 Required Qualifications & Skills
- Bachelor’s degree in any discipline (Science or Engineering preferred).
- 1–2 years of experience in a customer support or service role.
- Basic knowledge of electrical engineering/science is desirable.
- Strong customer focus and a proactive mindset.
- Familiarity with Power BI and Power Apps is an added advantage.
- Excellent interpersonal and communication skills — both written and spoken English are mandatory.
- Additional international language skills are a plus.
💡 Why Join Hitachi Energy?
- Work with a global leader driving the energy transition.
- Be part of a diverse, inclusive, and innovation-driven work culture.
- Opportunity to grow your career in customer experience and technology.
- Contribute to solutions that make a sustainable impact on the world.
📩 How to Apply
If you’re passionate about delivering exceptional customer service and ready to join a global powerhouse in energy technology — apply now!
Hitachi Energy Careers 2025, Hitachi Energy jobs India, Customer Connect Specialist jobs, L1 support jobs in India, Hitachi Energy customer support role, technical support jobs, Power BI Power Apps jobs, Hitachi Energy openings for engineers, customer service careers.
