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HSBC, one of the world’s leading banking and financial services organizations, is hiring for the role of Customer Service Executive – Processing (Cheques Operations) in Bengaluru, Karnataka. This is a full-time, hybrid opportunity for professionals looking to grow their career in banking operations with a global brand.
About HSBC
HSBC operates in 62 countries and territories, supporting businesses, economies, and individuals worldwide. The organization focuses on sustainable growth, innovation, and creating meaningful career opportunities where employees can make a real impact.
Job Overview
- Role: CSE – Processing (Cheques Operations)
- Job ID: 16383
- Brand: HSBC
- Job Type: Full Time
- Work Style: Hybrid
- Location: Bengaluru, Karnataka, India
- Date Posted: 15 December 2025
- Apply By: 16 December 2025
Key Responsibilities
- Accurately interpret and process cheque instructions
- Handle assigned work volumes to meet performance targets
- Prioritize and complete tasks as per standard operating procedures
- Manage customer calls (if applicable) following HSBC service standards
- Maintain high awareness of compliance, AML, and regulatory requirements
- Complete end-of-day checks and support team leads in meeting SLAs
- Ensure investigation work is completed within SLAs to avoid risk
- Reconcile internal suspense accounts daily with zero discrepancies
- Support training and performance monitoring of new team members
- Participate in cross-skilling and process enhancement initiatives
Additional Responsibilities
- Attend process calls with stakeholders for updates and changes
- Review procedures monthly and communicate updates to the team
- Perform audit checks and ensure compliance readiness
- Handle escalations and resolve business or customer queries
- Provide administrative and access-related support when required
- Suggest and implement process improvements
- Build strong working relationships with business partners
- Support implementation of new technologies in cheque processing
- Contribute to continuous improvement and best practices
Skills & Requirements
- Good understanding of banking operations and cheque processing
- Strong attention to detail and accuracy
- Ability to handle escalations and stakeholder communication
- Knowledge of MS Office and keyboard shortcuts
- Flexibility to work shifts, weekends, and holidays
- Willingness to learn and adapt in a fast-growing business environment
(Knowledge of cheque processing is an added advantage)
Why Join HSBC?
- Work with a globally respected banking brand
- Hybrid working model with flexibility
- Strong focus on professional development and learning
- Inclusive, diverse, and respectful work culture
- Opportunities to grow within HSBC’s global network
Equal Opportunity Statement
HSBC is an equal opportunity employer committed to creating an inclusive environment where all employees are valued and respected. All applications are considered purely on merit and suitability for the role.
How to Apply
Eligible candidates can apply through the official HSBC careers portal using Job ID: 16383 before 16 December 2025. Early application is recommended.
🔔 Job Seekers Tip: Banking operations roles like this are highly competitive. Ensure your resume highlights accuracy, compliance awareness, and process handling skills.
