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HCLTech is hiring experienced IT professionals for the Information Technology Service Desk role in Chennai, Tamil Nadu. This is a full-time, on-site opportunity for candidates with 1–2 years of IT support experience and strong troubleshooting skills.
Job Overview
Company: HCLTech
Role: Information Technology Service Desk / IT Technical Support
Location: Chennai
Experience Required: Minimum 1 year
Employment Type: Full-time, On-site
Notice Period: 30 days or less
HCLTech is actively reviewing applicants and looking for dedicated candidates who can provide first-level IT support and ensure smooth functioning of all technical systems.
Job Summary
The IT Service Desk professional will serve as the first point of contact for all IT-related queries. You will troubleshoot user issues, resolve technical problems, and maintain high levels of customer satisfaction.
This role requires strong communication skills, technical knowledge, and the ability to work efficiently in a fast-paced environment.
Key Responsibilities
1. Technical Support
- Provide first-level support for hardware, software, network, and OS-related issues
- Handle incoming calls, emails, and ticket-based service requests
- Troubleshoot desktops, laptops, printers, and end-user devices
- Perform password resets, account unlocks, and access-related assistance
2. Incident Management
- Log, categorize, and prioritize incidents in ITSM tools
- Escalate unresolved issues to L2 support teams
- Track and update incident status until closure
3. Software & Hardware Support
- Install and configure software applications
- Set up workstations and user accounts
- Assist with system upgrades, patches, and routine maintenance
4. Documentation
- Maintain updated troubleshooting guides
- Create knowledge base articles and FAQs
- Document solutions for recurring issues
5. Customer Service
- Maintain a professional and courteous approach with users
- Ensure issues are resolved within SLA timelines
- Provide user education and self-help instructions
Required Qualifications
Education
- High school diploma / Associate’s degree
- Preferred certifications: CompTIA A+, ITIL Foundation, or equivalent
Experience
- 1–2 years of experience in IT support or service desk roles
Technical Skills
- Knowledge of Windows, macOS, Linux
- Basics of networking: DNS, TCP/IP, VPN
- Experience with Active Directory
- Familiarity with ITSM tools like ServiceNow, Jira
- Hardware troubleshooting (PCs, laptops, printers)
- Experience with remote desktop tools
Key Competencies
-Strong problem-solving skills
- Excellent communication skills
- Ability to multitask and manage time effectively
- Team-player with good coordination skills
- Customer-focused mindset
Why Join HCLTech?
- Work in a global IT environment
- Growth and learning opportunities
- Exposure to enterprise-level technologies
- A professional and supportive work culture
