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Infosys BPM , a global leader in business process management, is inviting fresh graduates to join their Customer Support & Service Desk (Voice Process) team. This is an excellent opportunity for candidates looking to build a career in the IT support and customer service industry.
Infosys BPM Customer Support & Service Desk – Interview Questions & Answers + FAQ | Freshers Guide 2025
🏢 About Infosys BPM Infosys BPM , a subsidiary of Infosys Ltd, is a global leader in business process management. With a presence in over 35 countries, Infosys BPM provides end-to-end outsourcing services, combining industry expertise with innovative technology to help clients drive growth and efficiency.
📌 Job Overview Details Description Company Infosys BPM Ltd. Role Customer Support & Service Desk (Voice Process) Job Type Full-Time Experience 0 – 1 Year (Freshers can apply) Location Bengaluru & Pune Mode of Work 100% Work From Office (WFO) Shift 24×7 Rotational Eligibility Any Full-Time Graduate
✅ Job Responsibilities Provide first-level support and resolve customer issues via calls, chats, or email . Troubleshoot technical issues related to VPN, drivers, Active Directory, O365, and networking basics . Maintain accurate records of customer interactions and issues in the service management system. Build rapport with customers, listen actively, and provide timely solutions. Collaborate with other teams to escalate unresolved technical issues. Participate in client-mandated training programs to enhance skills. Maintain excellent communication and adhere to shift requirements including night shifts . 🧠 Skills Required Excellent verbal and written communication skills (Mandatory) Basic knowledge of Operating Systems, Networking, and Cloud Computing Familiarity with ticketing tools like ServiceNow, Remedy, or Control M is a plus Strong problem-solving and analytical thinking Ability to handle customers with professionalism and empathy Willing to work in US shifts, 24×7 environment Infosys BPM Customer Support & Service Desk – Interview Questions & Answers + FAQ | Freshers Guide 2025
🎓 Eligibility Criteria Qualification: Any Full-Time GraduateExperience: 0 – 1 year (Freshers can apply)Shift: Mandatory US shift timings and flexible to work in 24×7 rotationMode: 100% Work From Office (No hybrid option)📥 How to Apply? If you are interested, send your updated resume with the below details to 📧 thulasi02@infosys.com
➡️ Required Details: Name Email & Mobile Number Graduation Date Of Birth Post-Graduation (If applicable) Total Experience Relevant Experience Current/Previous Company Current CTC Expected CTC Notice Period Current Location Flexible with Night Shift (Yes/No) Infosys BPM Customer Support & Service Desk – Interview Questions & Answers + FAQ | Freshers Guide 2025
🚀 Why Join Infosys BPM? Opportunity to start your career with a top MNC Skill enhancement with world-class training Exposure to global clients and advanced technologies Career growth opportunities in IT support and service management 🔖 Tags for SEO: #InfosysBPMJobs #CustomerSupportJobsIndia #ServiceDeskJobs #InfosysHiring2025 #FreshersJobsIndia #BangaloreJobs #PuneJobs #VoiceProcessJobs #TechSupportJobs #InfosysBPMHiring #MNCJobs
