Infosys BPM Hiring Freshers – Customer Support & Service Desk | Apply Now!

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Infosys BPM, a global leader in business process management, is inviting fresh graduates to join their Customer Support & Service Desk (Voice Process) team. This is an excellent opportunity for candidates looking to build a career in the IT support and customer service industry.

Infosys BPM Customer Support & Service Desk – Interview Questions & Answers + FAQ | Freshers Guide 2025

🏢 About Infosys BPM

Infosys BPM, a subsidiary of Infosys Ltd, is a global leader in business process management. With a presence in over 35 countries, Infosys BPM provides end-to-end outsourcing services, combining industry expertise with innovative technology to help clients drive growth and efficiency.

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📌 Job Overview

Details	Description
Company	Infosys BPM Ltd.
Role	Customer Support & Service Desk (Voice Process)
Job Type	Full-Time
Experience	0 – 1 Year (Freshers can apply)
Location	Bengaluru & Pune
Mode of Work	100% Work From Office (WFO)
Shift	24×7 Rotational
Eligibility	Any Full-Time Graduate

✅ Job Responsibilities

• Provide first-level support and resolve customer issues via calls, chats, or email.
• Troubleshoot technical issues related to VPN, drivers, Active Directory, O365, and networking basics.
• Maintain accurate records of customer interactions and issues in the service management system.
• Build rapport with customers, listen actively, and provide timely solutions.
• Collaborate with other teams to escalate unresolved technical issues.
• Participate in client-mandated training programs to enhance skills.
• Maintain excellent communication and adhere to shift requirements including night shifts.

🧠 Skills Required

• Excellent verbal and written communication skills (Mandatory)
• Basic knowledge of Operating Systems, Networking, and Cloud Computing
• Familiarity with ticketing tools like ServiceNow, Remedy, or Control M is a plus
• Strong problem-solving and analytical thinking
• Ability to handle customers with professionalism and empathy
• Willing to work in US shifts, 24×7 environment

Infosys BPM Customer Support & Service Desk – Interview Questions & Answers + FAQ | Freshers Guide 2025

🎓 Eligibility Criteria

• Qualification: Any Full-Time Graduate
• Experience: 0 – 1 year (Freshers can apply)
• Shift: Mandatory US shift timings and flexible to work in 24×7 rotation
• Mode: 100% Work From Office (No hybrid option)

📥 How to Apply?

If you are interested, send your updated resume with the below details to 📧 thulasi02@infosys.com

➡️ Required Details:

• Name
• Email & Mobile Number
• Graduation
• Date Of Birth
• Post-Graduation (If applicable)
• Total Experience
• Relevant Experience
• Current/Previous Company
• Current CTC
• Expected CTC
• Notice Period
• Current Location
• Flexible with Night Shift (Yes/No)

Infosys BPM Customer Support & Service Desk – Interview Questions & Answers + FAQ | Freshers Guide 2025

🚀 Why Join Infosys BPM?

• Opportunity to start your career with a top MNC
• Skill enhancement with world-class training
• Exposure to global clients and advanced technologies
• Career growth opportunities in IT support and service management

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