Infosys BPM, a global leader in business process management, is inviting fresh graduates to join their Customer Support & Service Desk (Voice Process) team. This is an excellent opportunity for candidates looking to build a career in the IT support and customer service industry.
🏢 About Infosys BPM
Infosys BPM, a subsidiary of Infosys Ltd, is a global leader in business process management. With a presence in over 35 countries, Infosys BPM provides end-to-end outsourcing services, combining industry expertise with innovative technology to help clients drive growth and efficiency.
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📌 Job Overview
| Details | Description |
|---|---|
| Company | Infosys BPM Ltd. |
| Role | Customer Support & Service Desk (Voice Process) |
| Job Type | Full-Time |
| Experience | 0 – 1 Year (Freshers can apply) |
| Location | Bengaluru & Pune |
| Mode of Work | 100% Work From Office (WFO) |
| Shift | 24×7 Rotational |
| Eligibility | Any Full-Time Graduate |
✅ Job Responsibilities
- Provide first-level support and resolve customer issues via calls, chats, or email.
- Troubleshoot technical issues related to VPN, drivers, Active Directory, O365, and networking basics.
- Maintain accurate records of customer interactions and issues in the service management system.
- Build rapport with customers, listen actively, and provide timely solutions.
- Collaborate with other teams to escalate unresolved technical issues.
- Participate in client-mandated training programs to enhance skills.
- Maintain excellent communication and adhere to shift requirements including night shifts.
🧠 Skills Required
- Excellent verbal and written communication skills (Mandatory)
- Basic knowledge of Operating Systems, Networking, and Cloud Computing
- Familiarity with ticketing tools like ServiceNow, Remedy, or Control M is a plus
- Strong problem-solving and analytical thinking
- Ability to handle customers with professionalism and empathy
- Willing to work in US shifts, 24×7 environment
🎓 Eligibility Criteria
- Qualification: Any Full-Time Graduate
- Experience: 0 – 1 year (Freshers can apply)
- Shift: Mandatory US shift timings and flexible to work in 24×7 rotation
- Mode: 100% Work From Office (No hybrid option)
📥 How to Apply?
If you are interested, send your updated resume with the below details to 📧 thulasi02@infosys.com
➡️ Required Details:
- Name
- Email & Mobile Number
- Graduation
- Date Of Birth
- Post-Graduation (If applicable)
- Total Experience
- Relevant Experience
- Current/Previous Company
- Current CTC
- Expected CTC
- Notice Period
- Current Location
- Flexible with Night Shift (Yes/No)
🚀 Why Join Infosys BPM?
- Opportunity to start your career with a top MNC
- Skill enhancement with world-class training
- Exposure to global clients and advanced technologies
- Career growth opportunities in IT support and service management
- Infosys BPM Hiring Freshers – Customer Support & Service Desk | Apply Now!
- Amazon Hiring ML Data Associate 2 – Walk-In Drive in Chennai | Freshers & Experienced Apply Now!
- Infosys BPM Hiring Freshers – No B.E/B.Tech | B.Com, BBA, B.Sc, BCA | Chennai | Apply Now
- Nokia Hiring Fresher Graduates – B.A, B.Sc, B.Com | Chennai (Sriperumbudur) | Apply Now
- Zebronics Hiring Production Trainees in Chennai | 10th, 12th, ITI, Diploma & Graduates Eligible
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