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Infosys BPM is hiring International Customer Support (Voice Process) professionals for its Bangalore location. This is a great opportunity for candidates with international voice support experience who are looking to work with a global IT services leader.
The hiring team is actively reviewing applications, so eligible candidates are encouraged to apply at the earliest.
📌 Job Overview – Infosys BPM International Voice Process
- Company: Infosys BPM
- Job Role: International Customer Support – Voice Process
- Location: Bengaluru, Karnataka, India
- Work Mode: 100% Work From Office (WFO)
- Employment Type: Full-Time
- Shifts: Night Shifts
- Week Offs: Rotational
- Experience Required: 0 – 4 Years
- Qualification: Any Full-Time Graduate (15 years of formal education)
🧑💼 About the Role
Infosys BPM is looking for customer-focused voice professionals to support international customers. The role requires excellent communication skills, strong customer handling ability, and a willingness to work night shifts in a fast-paced environment.
This position is ideal for candidates who enjoy interacting with global customers and delivering high-quality customer service.
✅ Mandatory Requirements
- International Voice Support Experience – Mandatory
- Excellent communication skills (Speak, Read & Write English fluently)
- Strong customer handling and problem-solving skills
- Willingness to work night shifts
- Ready for 100% Work From Office – Bangalore
🛠 Key Responsibilities
- Handle inbound and outbound calls from international customers
- Resolve customer queries with empathy and professionalism
- Build strong customer relationships through active listening
- Understand customer needs and deliver accurate solutions
- Maintain high standards of customer satisfaction and ethics
- Adapt quickly to new tools, technologies, and workflows
🎯 Required Skill Set
General Skills
- Excellent verbal and communication skills
- Ability to structure and manage calls professionally
- Empathy-driven customer interaction
- Polite, positive, and professional attitude
Technical Skills
- Basic understanding of customer support processes
- Ability to identify and resolve routine issues
- Comfortable using CRM tools and new systems
Key Competencies
- Strong customer service mindset
- Team player with collaborative skills
- High adaptability to change
- Ethical and professional conduct
🎓 Qualifications
- Any graduate with strong communication skills
- Prior experience in customer service or contact center roles preferred
- Customer support certification is an added advantage
🌟 Why Join Infosys BPM?
- Work with global clients across multiple industries
- Strong learning culture and career growth opportunities
- Exposure to international customer support processes
- Collaborative and professional work environment
- Opportunity to build a long-term career with Infosys BPM
📩 How to Apply – Infosys BPM International Voice Process
Interested and eligible candidates should share their updated resume along with the following details to:
📧 thulasi02@infosys.com
📝 Mandatory Candidate Details (for Screening)
- Full Name
- Email ID & Mobile Number
- Graduation Details (Degree)
- Date of Birth
- Post-Graduation Details (if applicable)
- Total Experience
- Relevant Experience (Customer Service / Voice Support)
- Current / Previous Company Name
- Current CTC (₹)
- Expected CTC (₹)
- Notice Period
- Current Location
If you are experienced in international voice support and looking to grow your career with a reputed organization, Infosys BPM Bangalore is a great choice.
