Job description
Greetings from IntouchCX !
We’re presently Hiring for International Non Voice Process | Customer Service Associate
Contact Particulars:
HR : Ken
Cellular Quantity : 7406234123
E-mail ID : kenialbert.hr@intouchcx.com
Want Minimal 6 Months of expertise in BPO (worldwide voice).
Qualification : 10+2 or Diploma or Graduate
About firm:
IntouchCX is a worldwide chief in buyer expertise administration, digital engagement, and expertise options. With over 20 years of expertise, 18,000+ group members, and campuses across the globe, we obsess about our shoppers by offering outstanding buyer experiences for the worlds most progressive manufacturers . IntouchCX has been lately acknowledged as one of many Finest Employers for Range in 2022 by Forbes and Statista Inc. This recognition comes after IntouchCX was named by Forbes as one among Americas Finest Massive Employers for 2022, and a High Employer for New Grads.
Roles and Accountability:
– Having every day interactions with the client to deal with points from finish to finish by way of name.
– Going the additional mile to interact prospects in fixing points and making certain satisfaction.
– Shortly and successfully constructing rapport with prospects whereas diagnosing and resolving points.
– Offering white glove service and being able to supply an general glorious buyer expertise.
– Managing buyer expectations relating to estimated response occasions.
Eligibility Abilities:
- Above common verbal and written communication expertise – capacity to talk precisely, utilizing correct grammar, and good Communication
- Skill to point out excessive emotional intelligence by remaining calm underneath stress whereas fixing the shoppers issues
- Skill to pay attention attentively and to make use of info offered by shoppers to tailor responses and actions to fulfill the shoppers particular wants
- Skill to study new expertise and shortly take in and interpret new info, merchandise, and options from the angle of the client
- Skill to work in a quick-paced, hectic, altering surroundings
- Skill to prepare and comply with-up a number of duties/particulars with accuracy and timeliness
- Skill to function a cellphone system and private laptop
- Skill to stick to all organizational insurance policies and procedures
- Skill to work quite a lot of shifts together with days, afternoons, evenings, weekends and holidays
- Skill to carry out primary mathematical capabilities
- Skill to successfully work together with workers in any respect ranges of the group and work with quite a lot of individuals from numerous backgrounds
Advantages:
- A horny compensation bundle with efficiency-based mostly incentives
- Unbelievable studying and progress alternatives
- Excellent rewards and recognition program & worker engagement actions
- Free Meals and Transport whereas engaged on-website
- Medical Insurance coverage