Are you captivated with delivering prime-notch customer support in a quick-rising SaaS firm? Aircall is searching for a Customer Support Specialist to affix our world workforce remotely from India. In case you thrive in a buyer-centric setting and revel in troubleshooting technical points, this function is for you!
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About Aircall
Aircall is a cloud-based mostly name heart and telephone system software program, designed to make enterprise communications seamless and environment friendly. With over $220 million in funding and 20,000+ prospects, Aircall is revolutionizing the best way corporations work together with their prospects. With groups throughout Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico Metropolis, and India, we convey a really world expertise to buyer help.
Function Overview
As a Customer Support Specialist, you’ll be answerable for resolving buyer queries, providing technical options, and guaranteeing buyer satisfaction. You’ll collaborate with cross-useful groups and work intently with our world help community.
Key Duties
✔ Present actual-time buyer help through chat, e-mail, and calls.
✔ Troubleshoot technical points and escalate complicated queries when wanted.
✔ Educate prospects on product options, updates, and greatest practices.
✔ Work collaboratively with inner groups to enhance buyer expertise.
✔ Guarantee well timed decision of tickets and preserve excessive buyer satisfaction scores.
Work Schedule
⏰ Work hours: 12:00 PM – 11:00 PM IST (8-hour shift, together with a lunch break).
📅 Workdays: Consists of weekends (Saturday & Sunday); two weekdays off (Monday-Friday).
What You Carry
✔ 1+ years of expertise in B2B SaaS buyer help or related discipline.
✔ Sturdy written & verbal communication expertise in English (Spanish or French is a plus!).
✔ Expertise with ticketing instruments, CRM techniques, and troubleshooting tech points.
✔ Strong understanding of primary laptop expertise and technical aptitude.
✔ Potential to prioritize duties and work effectively in a distant setting.
✔ A ardour for buyer success and glorious downside-fixing expertise.
Why Join Aircall?
🚀 Profession Development – Alternative to transition into roles in Consumer Companies, Product, or Engineering.
💼 Work-Life Steadiness – A supportive distant work setting.
🌍 Variety & Inclusion – Work with a workforce of 45+ nationalities.
📚 Steady Studying – Upskilling alternatives and on-the-job coaching.
💰 Aggressive Wage & Advantages – Together with medical insurance, journey perks, and extra.
Software Course of
Aircall values a fast and environment friendly hiring course of. Anticipate:
1️⃣ Preliminary screening
2️⃣ Technical evaluation
3️⃣ Closing interview rounds
? Apply now and be a part of Aircall’s dynamic world workforce!
Apply?
🔗 Click on the hyperlink under to use straight via Aircall’s official web site:
- Infosys BPM Hiring Freshers – Customer Support & Service Desk | Apply Now!
- Amazon Hiring ML Data Associate 2 – Walk-In Drive in Chennai | Freshers & Experienced Apply Now!
- Infosys BPM Hiring Freshers – No B.E/B.Tech | B.Com, BBA, B.Sc, BCA | Chennai | Apply Now
- Nokia Hiring Fresher Graduates – B.A, B.Sc, B.Com | Chennai (Sriperumbudur) | Apply Now
- Zebronics Hiring Production Trainees in Chennai | 10th, 12th, ITI, Diploma & Graduates Eligible