Join dLocal as a Monitoring & Support Associate – Remote Job in India

Join dLocal as a Monitoring & Support Associate – Remote Job in India

Are you searching for a distant job in India with a world fintech firm? Right here’s your probability to be a a part of dLocal, a fast-growing worldwide fee processor enabling among the world’s largest manufacturers to gather funds in 40+ rising markets.

Presently, dLocal is hiring a Monitoring & Support Associate to hitch its Buyer Success workforce – a full-time distant alternative based mostly in India.

🏢 About dLocal

dLocal is a main fee platform trusted by world enterprises to develop their operations in rising markets. From fee processing to service provider options, dLocal simplifies cross-border commerce and helps manufacturers enhance conversion charges with ease.

With a workforce of over 1000+ workers throughout 30+ nationalities, dLocal is constructing the way forward for world funds – and you may be a a part of it!

💼 Job Position: Monitoring & Support Associate

📍 Location: Remote – India
⏱️ Work Schedule:

  • Wednesday, Saturday & Sunday: 8:30 AM – 5:30 PM IST
  • Thursday & Friday: 10:30 AM – 7:30 PM IST
    🗓️ Working Days: Wednesday to Sunday
    💼 Kind: Full-Time

🔍 Key Tasks

As a Monitoring & Support Associate, you’ll:

  • Monitor essential technical metrics and trade developments
  • Detect anomalies and points early to stop escalations
  • Generate efficiency and incident reviews
  • Troubleshoot and resolve real-time issues
  • Escalate points promptly to inner groups
  • Deal with buyer tickets and guarantee well timed decision
  • Support operational excellence by optimizing inner processes
  • Keep up to date technical data and buyer SLAs

🧠 Who Can Apply?

✅ Necessities:

  • Bachelor’s diploma or presently pursuing one
  • Sturdy communication abilities in English (Superior/Fluent)
  • Availability to work on weekends
  • Proactive, unbiased thinker with a eager eye for element
  • Familiarity with instruments like Excel, SQL, Kibana, or databases is a plus
  • Expertise in the funds or tech trade is a bonus

🎁 Perks & Advantages at dLocal

  • 💻 Absolutely distant job – work from anyplace in India
  • 🕓 Versatile schedule – give attention to efficiency, not clock-in hours
  • 🚀 Quick-growing fintech firm – dynamic work tradition
  • 🧠 Premium Coursera entry – for steady studying
  • 🌐 Language lessons – English, Spanish, or Portuguese
  • ✈️ dLocal Homes – cowork from worldwide locations
  • 🎉 Social finances – join together with your workforce, nearly or in-person
  • 🎁 Referral bonuses for recommending nice candidates

📩 The way to Apply?

👉 Prepared to hitch a world fintech chief?
Apply now on the official dLocal careers web page. (Insert software hyperlink)

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