🧑💼 Job Function: Customer Success Executive
🏢 Firm: ScaleX Media
🌍 Work Sort: 100% Distant
📅 Employment Sort: Full-Time
💡 Expertise Required: Prior expertise in webinars, operations, or buyer assist
💰 Wage: Aggressive + Advantages
🕒 Working Hours: As per IST, together with weekends (Comp-off offered)
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🌟 About ScaleX Media
ScaleX Media is certainly one of India’s fastest-growing efficiency advertising and marketing companies, managing advert spends of over ₹20 crores monthly. We specialise in scaling coaches, creators, and trainers by means of worthwhile advertising and marketing methods. With a group of 150+ consultants throughout the nation, we’re on a mission to disrupt the training area by serving to impactful coaches attain extra folks.
If you happen to’re captivated with buyer assist, operations, and webinar administration — and need to develop your profession with a dynamic distant group — this function is for you!
✅ Key Duties
As a Customer Success Executive, you’ll:
- Plan and handle end-to-end operational workflows, together with scheduling, logistics, and content material creation.
- Design compelling displays utilizing Canva or comparable instruments.
- Use Google Sheets to handle schedules, efficiency monitoring, and reporting.
- Function webinar platforms like Zoom, GoToWebinar, or WebEx (setup, internet hosting, troubleshooting).
- Deal with buyer assist queries by way of e mail, chat, and telephone, making certain buyer satisfaction.
- Collaborate throughout departments (Advertising and marketing, Gross sales, Content material) to align operations with enterprise targets.
- Monitor key metrics utilizing Google Analytics and webinar knowledge for efficiency enhancements.
- Preserve SOPs and prepare different group members on instruments and processes.
🧩 Required Expertise and Expertise
- Expertise with webinar platforms and digital occasion coordination.
- Sturdy verbal and written communication expertise.
- Proficiency in Google Sheets, Canva, and e mail/chat-based buyer assist.
- Analytical mindset with a capability to generate insights from operational knowledge.
- Sturdy organizational expertise and the power to deal with a number of duties.
- Availability to work on weekends and as per IST timezone.
- Should personal a laptop computer with steady web and energy backup.
🎁 What You’ll Get
- 💸 Aggressive wage and performance-based development
- 🩺 Medical insurance
- 🌎 Distant work flexibility (work from anyplace!)
- 💼 Alternative to work with India’s high coaches and ed-tech consultants
- 📈 Profession development in a high-growth atmosphere
- 🎉 Collaborative and enjoyable work tradition
❌ Don’t Apply If
- You might have no expertise in operations, webinars, or buyer success.
- You’re not out there on weekends or can not work within the IST timezone.
- You aren’t a group participant or unwilling to tackle cross-functional roles.
📢 Apply Now – Scale Significant Impression from House!
If you happen to’re able to construct a rewarding profession in buyer success and operations, that is your probability to be a part of a high-performance distant group that’s altering the training business.
🔗 Apply now and assist empower India’s high coaches to achieve extra learners!
🧑💻 For extra distant jobs and profession updates, observe us on social media.
- Infosys BPM Hiring Freshers – Customer Support & Service Desk | Apply Now!
- Amazon Hiring ML Data Associate 2 – Walk-In Drive in Chennai | Freshers & Experienced Apply Now!
- Infosys BPM Hiring Freshers – No B.E/B.Tech | B.Com, BBA, B.Sc, BCA | Chennai | Apply Now
- Nokia Hiring Fresher Graduates – B.A, B.Sc, B.Com | Chennai (Sriperumbudur) | Apply Now
- Zebronics Hiring Production Trainees in Chennai | 10th, 12th, ITI, Diploma & Graduates Eligible