Join ScaleX Media as a Customer Success Executive – Work From Anywhere!

Join ScaleX Media as a Customer Success Executive – Work From Anywhere!

🧑‍💼 Job Function: Customer Success Executive
🏢 Firm: ScaleX Media
🌍 Work Sort: 100% Distant
📅 Employment Sort: Full-Time
💡 Expertise Required: Prior expertise in webinars, operations, or buyer assist
💰 Wage: Aggressive + Advantages
🕒 Working Hours: As per IST, together with weekends (Comp-off offered)

🌟 About ScaleX Media

ScaleX Media is certainly one of India’s fastest-growing efficiency advertising and marketing companies, managing advert spends of over ₹20 crores monthly. We specialise in scaling coaches, creators, and trainers by means of worthwhile advertising and marketing methods. With a group of 150+ consultants throughout the nation, we’re on a mission to disrupt the training area by serving to impactful coaches attain extra folks.

If you happen to’re captivated with buyer assist, operations, and webinar administration — and need to develop your profession with a dynamic distant group — this function is for you!

✅ Key Duties

As a Customer Success Executive, you’ll:

  • Plan and handle end-to-end operational workflows, together with scheduling, logistics, and content material creation.
  • Design compelling displays utilizing Canva or comparable instruments.
  • Use Google Sheets to handle schedules, efficiency monitoring, and reporting.
  • Function webinar platforms like Zoom, GoToWebinar, or WebEx (setup, internet hosting, troubleshooting).
  • Deal with buyer assist queries by way of e mail, chat, and telephone, making certain buyer satisfaction.
  • Collaborate throughout departments (Advertising and marketing, Gross sales, Content material) to align operations with enterprise targets.
  • Monitor key metrics utilizing Google Analytics and webinar knowledge for efficiency enhancements.
  • Preserve SOPs and prepare different group members on instruments and processes.

🧩 Required Expertise and Expertise

  • Expertise with webinar platforms and digital occasion coordination.
  • Sturdy verbal and written communication expertise.
  • Proficiency in Google Sheets, Canva, and e mail/chat-based buyer assist.
  • Analytical mindset with a capability to generate insights from operational knowledge.
  • Sturdy organizational expertise and the power to deal with a number of duties.
  • Availability to work on weekends and as per IST timezone.
  • Should personal a laptop computer with steady web and energy backup.

🎁 What You’ll Get

  • 💸 Aggressive wage and performance-based development
  • 🩺 Medical insurance
  • 🌎 Distant work flexibility (work from anyplace!)
  • 💼 Alternative to work with India’s high coaches and ed-tech consultants
  • 📈 Profession development in a high-growth atmosphere
  • 🎉 Collaborative and enjoyable work tradition

❌ Don’t Apply If

  • You might have no expertise in operations, webinars, or buyer success.
  • You’re not out there on weekends or can not work within the IST timezone.
  • You aren’t a group participant or unwilling to tackle cross-functional roles.

📢 Apply Now – Scale Significant Impression from House!

If you happen to’re able to construct a rewarding profession in buyer success and operations, that is your probability to be a part of a high-performance distant group that’s altering the training business.

🔗 Apply now and assist empower India’s high coaches to achieve extra learners!
🧑‍💻 For extra distant jobs and profession updates, observe us on social media.

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