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Looking for a Customer Support job in Mangalore? Here is a great opportunity for freshers and candidates with up to 1 year of experience to start their career as a Junior Service Desk Associate (Trainee Customer Support Representative – Mobile Support).
This role is ideal for candidates who have strong communication skills and basic knowledge of mobile devices like Android and iOS.
🏢 Job Details – Junior Service Desk Associate
- Job Role: Contact Center – Customer Support
- Designation: Trainee Customer Support Representative – Mobile Support (Level 1)
- Department: Operations
- Location: Mangalore
- Experience Required: 0 – 1 Year (Freshers can apply)
- Openings: 1
- Shift: US Shifts (Night Shift)
- Work Mode: Work From Office (WFH based on company discretion)
📝 Job Description
The Junior Service Desk Associate will provide daily operational support through inbound calls, live chat, emails, and portal-based support. This role requires excellent problem-solving skills, multitasking ability, and a customer-first mindset to deliver high-quality “white glove” support.
🔧 Key Responsibilities
- Handle inbound customer support calls, live chat, email, and portal requests
- Process service orders and maintain customer account details
- Troubleshoot basic mobile phone issues (Android & iOS)
- Respond to customer queries within defined Service Level Agreements (SLA)
- Use internal tools and ticketing systems to manage requests
- Escalate issues appropriately when required
- Maintain professional phone etiquette and customer satisfaction
- Ensure punctual login, attendance, and schedule adherence
- Collaborate with team members and update issue status regularly
🎯 Skills & Qualifications Required
- Excellent verbal and written communication skills
- Freshers or candidates with 0–6 months domestic BPO experience preferred
- Basic understanding of Android & iOS mobile devices
- Computer literacy and multitasking skills
- Willingness to work in US night shifts (6 PM – 6 AM IST)
- Knowledge of ticketing tools like ServiceNow, Maximo, Remedy is an added advantage
🎓 Educational Qualification
- Minimum: High School Pass with excellent communication skills
- Eligible Degrees:
- B.Sc
- B.Com
- B.A
- Diploma (12 + 3 years of education)
🏠 Working Conditions & Requirements
- Training and work will be from office initially
- Should be ready for 24×7 rotational shifts
- Work From Home (WFH) only at company discretion
- Must have high-speed and reliable WiFi at home
- Comfortable attending video calls during training and discussions
- Ability to follow assigned break and lunch schedules
🧪 Selection Process
- V&A (Voice & Accent) Assessment
- Interview
📌 Why Apply for This Job?
- Best entry-level BPO job for freshers
- Opportunity to work in an international support environment
- Exposure to mobile technology support
- Strong foundation for IT support & service desk careers
