About firm
Kaleris is a number one supplier of cloud-primarily based provide chain execution and visibility know-how options. Most of the worlds largest manufacturers depend on Kaleris to supply mission-essential know-how for yard administration, transportation administration, upkeep and restore operations, terminal working programs, and ocean service and vessel options. By consolidating provide chain execution software program property throughout main nodes and modes, we tackle the darkish spots and information gaps that trigger friction and inefficiency within the world provide chain.
Job Description:
Obligations
The Support Engineer works immediately with Kaleris/Navis clients supporting our Terminal Working System (TOS) merchandise like N4, Grasp Terminal and Octopi, manages buyer accounts and works as a part of a group offering technical options globally. As a Support Engineer you’ll:
- Support and troubleshoot software program purposes
- Handle buyer circumstances/points to decision
- Confirm, reproduce and isolate faults reported by the Customer(s)
- Reply buyer questions; carry out detailed investigation work to be carried out with the intention to present a solution
- Function buyer advocate all through the shopper lifecycle
- Have to be prepared to work in shift primarily based on enterprise want
- Analytical method and curiosity in fixing troublesome issues and robust technical and troubleshooting expertise
- Capacity to study and undertake new applied sciences and companies
- Account administration work on assigned accounts similar to conducting convention calls, case opinions, help with
- undertaking go-lives and different account associated alternatives
- Have to be prepared to journey primarily based on enterprise wants and have the power to work prolonged hours beneath tight deadlines
- to efficiently meet goals
Necessities
- B.E / B.Tech in Pc Science or IT associated disciplines with cumulative GPA 7.5 or larger
- Glorious written and assertive oral communications expertise in English
- A powerful and inherent need to serve Clients
- Element oriented, hardworking and self-motivated
- Capable of multi-process and efficiently meet goals
- Robust management and organizational expertise
- Capable of work prolonged hours beneath tight deadlines
Kaleris is an equal alternative employer. We have fun variety and are dedicated to creating an inclusive setting for all workers.