Job Particulars
- Function: Affiliate, IT Customer Support and Analyst
- Qualification: Any UG diploma
- Wage: Greatest in Business
- Job Location: Chennai
- Final Date: Apply As Quickly As Potential
- Employment sort: Full-time
Title:Affiliate, IT Customer Support Analyst
Key Duties:
Customer Support: Reply to buyer inquiries, issues, and technical points through cellphone, electronic mail, or reside chat. Present immediate, pleasant, and environment friendly help.
Technical Troubleshooting: Diagnose and troubleshoot {hardware}, software program, and community issues, and supply clear directions for resolving these points. Escalate extra complicated points to senior technical workers if essential.
Ticket Administration: Log, monitor, and prioritize buyer points utilizing a ticketing system. Guarantee tickets are resolved inside agreed service degree agreements (SLAs).
Product and Service Support: Help prospects with organising, configuring, and utilizing software program, {hardware}, or IT-associated companies. Present steering on system set up, updates, and upgrades.
Data Base Administration: Contribute to and keep inside documentation and buyer-going through information bases (FAQs, troubleshooting guides, and many others.).
Customer Schooling: Educate prospects on how you can use IT services successfully. Present coaching or sources as wanted to enhance their technical understanding and consumer expertise.
{Qualifications}:
- Schooling: Highschool diploma or equal required; Affiliate’s or Bachelor’s diploma in Data Know-how, Laptop Science, or associated area most popular.
- Expertise:
- Earlier expertise in a buyer assist position, notably in IT or expertise-associated assist, is most popular.
- Familiarity with helpdesk or ticketing techniques (e.g. ServiceNow,) is a plus.
- Technical Abilities:
- Stable understanding of frequent working techniques (Home windows, macOS, Linux) and productiveness software program (Microsoft Workplace, Google Workspace, AWS).
- Data of {hardware} troubleshooting, community connectivity points, and software program set up.
- Familiarity with distant desktop instruments and IT assist instruments is a plus.
- Mushy Abilities:
- Robust communication abilities with the power to clarify technical ideas to non-technical customers.
- Wonderful drawback-fixing and analytical abilities.
- Endurance, empathy, and a buyer-first mindset.
- Potential to work in a quick-paced atmosphere and deal with a number of duties concurrently.
Bodily Necessities:
- Potential to work in an workplace.
- Potential to work versatile hours as required, together with after-hours assist if essential.