📍 Location: Bengaluru, Karnataka & Pune, Maharashtra
💼 Employment Type: Full-time | On-site (100% Work from Office)
🕒 Shifts: US / Rotational (24×7 support)
🎓 Eligibility: Graduates with 0–1 year experience
📅 Posted: 3 weeks ago · Over 100 applicants
Are you a recent graduate eager to build a career in tech support or customer success? Infosys BPM invites passionate, quick learners to join their Customer Support and IT Service Desk – Voice Process teams. This is not just another job — it’s a launchpad to grow in the corporate world, work with global clients, and gain hands-on experience in enterprise operations!
Become the first point of contact for global clients. Offer technical support by troubleshooting issues related to:
✔ VPN connectivity
✔ Microsoft Office 365 tools
✔ Driver installations & Active Directory
✔ Operating systems & cloud computing basics
✔ Tools like ServiceNow, Remedy, Control-M
What you’ll do:
• Attend client queries via calls, chat, or email
• Solve problems using structured thinking
• Document case progress and ensure customer satisfaction
• Work with real-time tools and global teams
Be the trusted voice customers rely on! Help them resolve queries efficiently and empathetically by focusing on:
✔ First-contact resolution
✔ Objection handling
✔ Clear communication and product knowledge
✔ Managing conflict while ensuring satisfaction
• Excellent communication in English (verbal & written)
• Graduate in any stream (full-time)
• Willingness to work in 24×7 rotational shifts including US hours
• Ready for 100% Work from Office – no hybrid option
• Problem-solving mindset and fast learning ability
✔ Experience with ticketing tools or basic tech support
✔ Familiarity with IT fundamentals or customer service processes
✔ Certifications like ITIL or customer service training
✔ Structured training and skill development programs
✔ Exposure to global clients and real-time challenges
✔ Fast-paced, supportive, and inclusive work culture
✔ Recognized brand with a clear career progression path
✔ Opportunities to grow into IT, operations, or leadership roles
If you are ready to build a successful career, send your updated resume to:
📧 thulasi02@infosys.com
Include the following details:
• Full name
• Email & phone number
• Graduation details (degree, year, university)
• Date of birth
• Post-graduation (if applicable)
• Work experience (total & relevant)
• Current or previous company
• Current & expected CTC
• Notice period
• Current location
• Comfortable with night shifts? (Yes/No)
✅ Only candidates willing to work in 24×7 rotational shifts and onsite should apply
✅ Freshers and candidates with limited experience are welcome
✅ A great chance to work with a global leader in BPM and IT support
Infosys BPM is calling for enthusiastic, hardworking individuals ready to take their first step in customer service or technical support. This role offers training, growth, and a structured career path in a global environment. If you’re committed to excellence and eager to learn, apply today and be a part of Infosys BPM’s journey!
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