About Firm:
Because the world’s largest supplier of IT infrastructure providers, Kyndryl is dedicated to the well being and steady enchancment of the very important techniques on the coronary heart of the digital financial system. With our companions and hundreds of consumers worldwide, we co-create options to assist enterprises attain their peak digital efficiency. Kyndryl is partnering with Echoing Inexperienced, a worldwide nonprofit targeted on figuring out and investing in early-stage social entrepreneurs, to help BIPOC entrepreneurship. Kyndryl’s contributions shall be unfold throughout Echoing Inexperienced’s fellowship applications, together with its observe-on funding program which gives grants to Fellows performing racial justice work all over the world.
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Job Particulars:
- Job Position: Customer Service Representative
- Training: Any Diploma
- Location: Bengaluru
- Expertise: 0 – 1 yr
- Wage: Greatest In Trade
- Work Mode: Partially Remote
Who We Are
At Kyndryl, we design, construct, handle and modernize the mission-vital expertise techniques that the world will depend on each day. So why work at Kyndryl? We’re all the time transferring ahead – all the time pushing ourselves to go additional in our efforts to construct a extra equitable, inclusive world for our staff, our clients and our communities.
The Position
Have you ever been desirous to get into IT however don’t have tech expertise, this may very well be your gateway. Do you like the way it feels to assist somebody resolve an issue? Need an opportunity to see numerous profession choices up shut earlier than you select your path ahead? Then there’s probability you’ll love being a Customer Service Representative at Kyndryl.
Being nice on this job is much less about your resume and extra about your character. We’re in search of pleasant, useful, and empathetic individuals who have an curiosity in expertise however not essentially tech expertise. As a Customer Service Representative, you’ll be the face and voice of Kyndryl, serving to clients resolve their issues each day.
As a Customer Service Representative combines the know-how of tech help with drawback fixing and customer support, so convey your folks abilities and we’ll train you the remainder. It’s a enjoyable and quick-paced function the place you’ll begin studying and contributing straight away. The primary month, you study the ropes and get arrange with one shopper on manufacturing. Quickly, you’ll be multi-tasking and offering interactive options (chat, e-mail, MS Groups) whereas treating our clients to concierge-degree care.
Additionally, you will work with again-workplace groups to deal with escalations. This is your probability to work alongside senior co-staff who will share their data. As you work together with many various folks on quite a lot of issues, you’ll develop your expertise, ability, and grasp of what different job roles do. As well as, there are plentiful alternatives to search out and work with mentors.
You may grow to be an professional with Microsoft 365, particularly Excel, and get skilled on quite a lot of completely different platforms. And you’ll earn certifications together with Google Cloud, Azure, Microsoft, and many others. In actual fact, the training alternatives are what most individuals like finest about this function. It’s enjoyable, difficult, and quick-paced – you positively gained’t be bored!
Your future at Kyndryl
This is a real “begin right here, go anyplace” alternative. As you get an in depth-up take a look at all kinds of Kyndryl job roles, you possibly can select your profession path. Many have moved as much as the 2nd or third degree escalation group. Others go on to additional schooling/certifications and extra senior or technical roles.
Who You Are
You’re good at what you do and possess the required expertise to show it. Nonetheless, equally as necessary – you’ve gotten a development mindset; eager to drive your personal private {and professional} improvement. You’re buyer-targeted – somebody who prioritizes buyer success of their work. And at last, you’re open and borderless – naturally inclusive in how you’re employed with others.
Required Abilities and Expertise
- 0-1 yr expertise in customer support or technical help function.
- Versatile to work in Voice and Chat Course of.
- Prepared to work in Night time Shifts / Rotational Shifts.
- Willingness to Work from Workplace as per Hybrid Work Mannequin.
- Home windows 10 troubleshooting, wonderful communication abilities and likewise customer support abilities.
Most well-liked Abilities and Expertise
· Expertise working with Home windows, Mac, or Linux working techniques
· Troubleshooting and drawback-fixing experience
· Assist assist desk expertise
· Customer help expertise
· Expertise modifying approaches and adapting to buyer wants
Being You
Range is an entire lot greater than what we appear to be or the place we come from, it’s how we expect and who we’re. We welcome folks of all cultures, backgrounds, and experiences. However we’re not doing it single-handily: Our Kyndryl Inclusion Networks are solely one in all some ways we create a office the place all Kyndryls can discover and supply help and recommendation. This dedication to welcoming everybody into our firm signifies that Kyndryl provides you – and everybody subsequent to you – the power to convey your complete self to work, individually and collectively, and help the activation of our equitable tradition. That’s the Kyndryl Approach.
What You Can Anticipate
With state-of-the-artwork sources and Fortune 100 purchasers, each day is a possibility to innovate, construct new capabilities, new relationships, new processes, and new worth. Kyndryl cares about your properly-being and prides itself on providing advantages that offer you selection, mirror the variety of our staff and help you and your loved ones via the moments that matter – wherever you might be in your life journey. Our worker studying applications offer you entry to the very best studying within the trade to obtain certifications, together with Microsoft, Google, Amazon, Skillsoft, and lots of extra. By our firm-vast volunteering and giving platform, you possibly can donate, begin fundraisers, volunteer, and search over 2 million non-revenue organizations. At Kyndryl, we make investments closely in you, we wish you to succeed in order that collectively, we are going to all succeed.
Get Referred!
If you realize somebody that works at Kyndryl, when requested ‘How Did You Hear About Us’ throughout the software course of, choose ‘Worker Referral’ and enter your contact’s Kyndryl e-mail deal with.
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