Lightcast is Hiring Freshers – Associate Customer Support Engineer | Chennai/Dharmapuri

Job Particulars

• Job Position: Associate Customer Support Engineer
• Qualification: Any Diploma
• Wage: Greatest In Trade
• Job Location: Chennai/Dharmapuri
• Work Kind: Full Time

As an Associate Product Support Engineer, you can be the primary level of contact for purchasers of Lightcast. You’ll have a ardour for working with clients, serving to them to maximise the worth they supply to learners and job seekers.On a typical day, Lightcast affiliate product help engineers obtain inbound help requests, set up a degree of contact with clients, and use inside assets to establish and supply well timed and easy solutions to their inquiries about our merchandise. Product help engineers ship product help management by being the educated specialists Lightcast’s clients rely on after they need assistance.

Tasks

• Obtain inbound help requests and set up a fame with the client for this and future product help inquiries.
• Correctly diagnose buyer inquiries and examine doable resolutions utilizing inside assets (e.g. data bases, FAQs, and so on.); talk options to clients for well timed and conclusive decision.
• Escalate product and repair points to the Senior Product Support Engineer on shift for investigation.
• Doc and monitor buyer interactions and resolutions within the ticketing system.
• Meet or exceed the Key Efficiency Indicators (KPIs) and Service Degree Agreements (SLAs) set forth by Lightcast management and provide options for optimizing efficiency.

Expertise and Schooling:

• Capability to grasp, and analysis options to, issues.
• Sturdy English-language written communication abilities.
• Good data of computer systems, together with net-primarily based functions.
• Capability to be taught and adapt in a quick-paced technical atmosphere.
• Capability to work versatile hours, in rotating shifts, together with nights, weekends, and holidays.
• Capability to work independently.

Lightcast is a worldwide chief in labor market insights with headquarters in Moscow (ID) and Boston (MA) and places of work in the UK, Europe, and India.  We work with companions throughout six continents to assist drive financial prosperity and mobility by offering the insights wanted to construct and develop our individuals, our establishments and firms, and our communities. 

Lightcast is proud to be an equal alternative office and is dedicated to equal employment alternative no matter race, shade, ancestry, faith, intercourse, nationwide origin, sexual orientation, age, citizenship, marital standing, incapacity, gender id or Veteran standing. Lightcast has at all times been, and at all times can be, dedicated to range, fairness and inclusion. We search dynamic professionals from all backgrounds to affix our groups, and we encourage our staff to convey their genuine, authentic, and finest selves to work.