| Company name | LimeChat |
| Website | www.LimeChat.com |
| Job Role | Tech Support Engineer |
| Work Location | Bangalore Office |
| Job Type | Full Time |
| Experience | Entry Level |
| Qualification | Bachelor’s Degree |
| Batch | Not Mentioned |
| Package | Starting from 5 lakhs/year + bonus |
Job Description
Details
- Date – Starting Jan 2024
- Salary – Starting from 5 lakhs/year + bonus
- Location – Bangalore Office
Responsibilities
- Handle calls from customers and provide them with a solution to their queries.
- Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude.
- Own getting a resolution for issues & coordinate with other teams to resolve problem
- Become an expert in Limechat’s product and educate customers on the use and benefits of our product
- Efficiently set goals and work on them so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.
- Should be able to handle day to day tickets
- Collaborate closely with other teams to ensure an exceptional customer experience and take care of any customer issues
- Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development
- Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
Requirements
- Possess strong phone, written, and verbal communication skills
- Confident, high energy, self-motivated, and a true team player
- Demonstrated ability and desire to work and excel in a fast-paced environment
- Excellent multitasking and project management skills
- A startup mentality with a bias to action
- Enjoy talking about technical concepts, have a great data-driven & process-oriented approach
- Understanding of Internet and web applications with a desire to learn new technologies
- Quick learner with execution orientation who is outcome-focused.
- Excited by working with a product that is constantly evolving.
- Well-organised, with high attention to detail and the ability to prioritise
- Experience of working on a Ticketing Tool (good to have)
- Should be able to handle SQL queries (good to have)
- Experience with Network logs (good to have)
Benefits
- Re-location Allowance (We make your shift to Bangalore easy)
- Wellness Allowance (Gym, Yoga, Spa, Meditation, etc.)
- UpSkilling Allowance & Subscriptions (Udemy, Medium, etc.)
- Work Laptop
About LimeChat
Founded by Nikhil Gupta and Aniket Bajpai, alum of IIT Delhi, LimeChat is world’s first Level 3 AI, human-level chatbot startup that enables D2C brands leverage conversational marketing and provide industry-best customer support automation.
By using the power of human-level AI conversations LimeChat is currently able to increase campaign conversions by 3x, reduce support workloads by 70%, and improve customer satisfaction by creating the most compelling user experiences for D2C brands.
We have quickly grown to service 250+ clients and build a team of 60+ rockstars. Our clientele includes top D2C brands of India such as Wow Skin Science, Mosaic Wellness, Mamaearth, Neeman’s, etc.
Funding
We’ve raised over $5 million in funding till date, led by Stellaris Venture Partners, with participation from Pi Ventures, Titan Capital and marquee angel investors. We were also selected in the YC W21 batch.
Why LimeChat?
We pride ourselves on our culture at LimeChat. These are the top 7 words that encapsulate our mindset.
Agile – Collaborative – Challenging – Hustle – Energetic – Inspiring – Brave
At LimeChat, our team has some of the brightest and most ambitious minds in the country. We would describe most of our team as Type A personalities – ambitious individuals confident in their abilities and willing to work hard to achieve their goals. When such team members push each other to get better, you shift from good to outstanding.
It’s tough working at a rocketship startup, but it is rewarding in terms of personal growth. We give complete ownership of projects to our employees because we trust they will do a great job and deliver. Ownership often involves stumbling into the unknown, but more often than not, you come out stronger and feel satisfied at the end of it. That has been the reason why we have consistently been able to solve hard problems.
We don’t measure your productivity based on work hours. We measure your performance based on your initiatives to create and implement new ideas to help shape the future of the company. Problem-solving isn’t an asset; it’s an expectation. We look forward to building something truly remarkable together.
Some Quotes We Live By
“It’s okay to fail. It’s not okay to not try”
“Do the right thing when others are not looking”