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Mr. Cooper Group is hiring Customer Service Associate I – Chat for its Bengaluru, Karnataka office. This is a full-time, on-site role for candidates interested in chat-based customer support within the mortgage and financial services domain.
With active shortlisting and growing applicant interest, this role offers a stable career opportunity with a global home loan servicing organization.
📌 Job Overview
- Company: Mr. Cooper Group
- Role: Customer Service Associate I – Chat
- Location: Bengaluru, Karnataka
- Job Type: Full-time
- Work Mode: On-site
- Job Requisition ID: 024441
- Department: India Business Operations
🧑💻 About the Role
As a Customer Service Associate – Chat, you will engage with customers through live chat to resolve queries related to mortgage products, loan services, and account information. You’ll guide customers on digital platforms, ensure accurate documentation, and deliver a professional, compliant, and customer-first experience.
This role requires strong written communication, attention to detail, and the ability to explain financial concepts clearly.
🎯 Key Responsibilities
- Handle customer queries via chat support
- Provide accurate information on:
- Mortgage products
- Interest rates
- Loan terms & account details
- Guide customers through online portals & self-service tools
- Assist with:
- Account setup
- Payments
- Document uploads
- Maintain detailed records in the CRM system
- Follow company policies, compliance standards, and regulations
- Participate in training programs to enhance product & service knowledge
✅ Required Skills & Qualifications
- Strong written English communication skills
- Customer service mindset with attention to accuracy
- Ability to explain financial or product-related information clearly
- Comfortable using CRM systems & online tools
- Willingness to learn mortgage and loan servicing processes
- Ability to work in a fast-paced, team-oriented environment
🌟 Why Join Mr. Cooper Group?
- Be part of a company focused on keeping the dream of homeownership alive
- Stable on-site role in Bengaluru
- Structured training and learning opportunities
- Inclusive, respectful, and employee-focused culture
- Opportunity to build a career in financial & mortgage services
🌈 Equal Opportunity Employer
Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants are considered without discrimination based on race, gender, religion, sexual orientation, gender identity, nationality, or veteran status.
