Natwest group is Hiring Freshers – Customer Service & Operations Analyst | Chennai

<-->

About Natwest Group:

NatWest Group is a UK-centered banking organisation, serving over 19 million clients, with enterprise operations stretching throughout retail, industrial and personal banking markets. It’s simple to get in contact with us. For those who’re a buyer, media, or an investor, use these particulars to contact us instantly.

Job Particulars

Job Function: Customer Service & Operations Analyst

Qualification: Any Diploma

Wage: Greatest in Trade

Job Location: Chennai

Work Mode: Partial Work From Residence

Final Date: Apply As Quickly As Potential

Job description

Be a part of us as a Customer Service & Operations Analyst

• We’ll look to you to ship profitable outcomes to your clients by investigating their queries and understanding their wants
• You’ll be liaising with clients and companies to precisely acquire data in an effort to remedy their queries
• You’ll be capable of showcase your data and enthusiasm as you cope with quite a lot of completely different clients every day
• We’re providing this function at senior analyst degree

What you will do

As a Customer Service & Operations Analyst, you’ll be responding to queries from clients promptly and tactfully inside our SLAs. We’re searching for somebody with sturdy interpersonal expertise to take heed to our clients, develop relationships with them and keep an understanding of their wants always.

Your day-to-day will embody:

• Authorising and investigating all transactions to our KPIs
• Accumulating and analysing the required data from the purchasers and companies
• Reviewing processes which might be automated or enhanced to enhance the shopper and enterprise expertise
• Supporting with course of coaching and data sharing within the workforce

The talents you will want

So as to excel on this function, you’ll have sturdy customer support talents together with buyer and business data. You’ll additionally work properly in a quick-paced surroundings and have good organisational expertise for delivering to deadlines.

You’ll additionally display:

• An consciousness of modifications in tendencies, insurance policies and rules
• An understanding of our business and its clients