Our individuals work otherwise relying on their jobs and wishes. From hybrid working to versatile hours, we have now loads of choices that assist our individuals to thrive.
This position is predicated in India and as such all regular working days have to be carried out in India.
Job description
Be a part of us as a Customer Service & Operations Analyst
- This is a chance to make a constructive impression to our clients and colleagues, as you ship profitable buyer and enterprise outcomes
- You’ll be actively collaborating in initiatives to enhance customer support, processes and procedures
- You’ll hone your present analytical expertise and be properly positioned to advance your profession on this quick-paced position
What you may do
On this key position, you’ll be offering essential assist to clients and colleagues in our contact centres. You’ll be responding to and investigating queries, offering assist on enterprise processes, insurance policies and procedures and growing an understanding of buyer and enterprise wants so as to recommend enhancements and improve effectivity.
You’ll even be:
- Figuring out obstacles to efficiency and coordinating enhancements to boost our effectivity
- Working carefully with operational centres, offering teaching and assist to extend effectivity and information
- Conserving correct data of everyday operations, logging incidents and figuring out developments
- Reviewing handbook or ineffective processes which may very well be automated or enhanced
- Sustaining a give attention to enhancing our customer support and experiences
The abilities you may want
To achieve success on this position, you’ll must have wonderful planning and organisational expertise, together with good consideration to element. You’ll carry out properly below strain, and be assured in your means to handle a number of duties whereas sustaining excessive ranges of accuracy all through.
You’ll additionally want:
- Expertise of analysing and utilizing efficiency knowledge
- Freshers, 2023 or 2024 graduates in B.com, BA, BBA, Bsc Non- IT, Mass Comm, Journalism
- The flexibility to convey info in a easy and comprehensible method
- An understanding of contact centre operations and efficiency metrics
- Microsoft Workplace expertise, together with PowerPoint, Excel and Phrase