Job Description:
The first duties of the Shopper Companies Consultant contain delivering distinctive finish-consumer assist, significantly to excessive-income purchasers, whereas using a technical talent set that encompasses superior troubleshooting. This place requires the flexibility to handle a number of priorities throughout numerous escalation channels, together with incoming buyer calls and emails, inside a quick-paced digital name middle setting.
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Description
- Responds to buyer product inquiries by way of inbound calls or in written web-based mostly electronic mail.
- Reply shortly to requests for help in specialty areas by way of all customary channels.
- Help could embrace in-depth troubleshooting, creation of customized options, documenting software program defects, and offering instruction to the shopper.
- Work carried out should be totally documented within the CRM instrument.
- Resolves buyer issues raised throughout set up, operation, upkeep or product utility or compatibility issues.
- Interpersonal expertise and technical product information and experience are vital to responding to every day buyer-centric actions.
- Paperwork buyer info and recurring technical points to assist product high quality applications and product growth.
- Appropriately handle and deal with assist circumstances. This contains cellphone etiquette, correct documentation, totally managed case SLAs and alignment with crew efficiency expectations.
- Work straight on points on the direct supervisor’s path that are fitted to the skillset or to supply elasticity to coworkers when wanted.
- Could tackle important escalations on the path of a lead or supervisor.
- This place could require information of relevant information privateness practices and legal guidelines.
- All staff of NextGen are required to finish annual HIPPA and compliance coaching.
- All staff of NextGen are required to learn and settle for the code of conduct upon rent and yearly thereafter.
- This function could have entry to delicate information, together with PII and ePHI.
{Qualifications}:
- Communication, Oral – Capacity to speak successfully with others utilizing the spoken phrase.
- Communication, Written – Capacity to speak in writing clearly and concisely.
- Buyer Oriented – Capacity to maintain the shoppers’ wants whereas following firm procedures
- Deductive Reasoning – Capacity to use ideas of logical or scientific considering to a variety of mental and sensible issues.
- Revolutionary – Capacity to look past the usual options.
- Judgment – The power to formulate a sound determination utilizing the obtainable info. Take constructive criticism and suggestions from administration and/or prospects.
- Downside Fixing – Capacity to discover a resolution for or to deal proactively with work-associated issues.
- Methods Evaluation – Capacity to find out how a system ought to work and the way modifications in situations, operations, and the surroundings will have an effect on outcomes.
- Change administration – capacity to evolve with altering know-how, course of, and enterprise options.
- Availability – Capacity to work in a single day shifts that align with US workplace hours.
NextGen Healthcare is an equal alternative employer. We rejoice variety and are dedicated to creating an inclusive surroundings for all staff.
We reimagine ambulatory healthcare and design award-successful options to practices to realize higher outcomes and construct more healthy communities. We work collectively to innovate with our medical, behavioral well being, and dental suppliers of their journey towards complete-particular person care. It’s our mission, and a journey. A mission you possibly can consider in. Proficient, devoted folks. Values that matter. A spot you can also make a distinction. Be a part of us, and consider in higher.
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