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Are you looking for a high-impact technical role in a global consumer intelligence company? NielsenIQ (NIQ) has recently posted an exciting opportunity for a Support Specialist at their Chennai office.
If you have a knack for troubleshooting hardware, software, and managing IT infrastructure, this could be your next career move.
Job Overview: Support Specialist at NIQ
As a Support Specialist, you will be the frontline of technical defense for the Nielsen end-user community. Your primary goal is to ensure that all computer and information systems stay operational, minimizing downtime for the team.
- Location: Chennai, Tamil Nadu (On-site)
- Employment Type: Full-time
- Company: NielsenIQ (The world’s leading consumer intelligence firm)
Key Responsibilities
- Technical Support: Perform installation, repair, and preventative maintenance on workstations and software.
- Troubleshooting: Resolve hardware/software failures within agreed Service Level Agreements (SLAs).
- Asset Management: Maintain user account info, admin rights, and track physical workstations via ServiceNow.
- AV Management: Configure and manage Audio/Video hardware for office environments and provide support during critical incidents.
- Deployment: Implement fixes and patches as directed by the Desktop Engineering team.
What Makes You a Great Fit?
The ideal candidate is someone who can work under minimal supervision and possesses:
- Technical Expertise: Deep knowledge of advanced technical principles and methodologies.
- Adaptability: A willingness to learn new technology solutions and maintain relevant certifications.
- Communication: Professional interaction with supervisors and peer groups to manage workflow.
- Problem-Solving: The ability to return equipment to operational status efficiently.
Perks & Benefits at NielsenIQ
Working at NIQ comes with more than just a paycheck. Employees enjoy:
- Flexible Working Environment: Balance your professional and personal life.
- Growth Opportunities: Access to LinkedIn Learning for continuous upskilling.
- Wellness: Employee-Assistance-Program (EAP) and volunteer time off.
About NielsenIQ (NIQ)
NIQ is a powerhouse in consumer intelligence, operating in over 100 markets. Following their 2023 combination with GfK, they provide the “Full View” of consumer behavior globally. It’s an environment built on transparency, innovation, and human-led decision-making.
How to Apply
This role was recently posted and already has over 60 applicants. If you meet the criteria, don’t wait!
- Platform: LinkedIn / NIQ Careers Portal
- Application Tip: Ensure your resume highlights your experience with ServiceNow, AV hardware, and Desktop Support.
Note: NIQ uses AI tools to assist in the recruitment process for efficiency, but final hiring decisions are always made by humans.
