Job Description
- Job Type: Work From Home
- Post Name: BPO/Call Centre Trainer
- Qualification: Any Graduate
- Experience: 2+ Years
- Salary: Rs.26000 Per Month
About the job
Call Centre Trainer Summary:
- Responsible for training new and existing call Centre employees on the company’s products, services, and procedures.
- The candidate must have excellent communication and interpersonal skills, as well as the ability to manage a group of people. Responsibilities: •
- Develop and deliver training materials, such as manuals, presentations, and videos • Conduct role-playing exercises to help employees practice their skills •
- Provide feedback to employees on their performance.
- Observe employees’ calls to identify areas for improvement.
- Stay up to date on industry trends and best practices.
Qualifications and Experience
• 2+ years of experience in customer service or call centre training
• Excellent communication and interpersonal skills
• Ability to manage a group of people
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Proficient computer skills, Microsoft Office Suite (Work, PowerPoint, Outlook, and Excel), and instructional software
• Exposure to new hire onboarding platform such as Workable, BambooHR, ThriveMap, Onboardly, Hiretual
Education
- High school diploma or GED equivalent required.
- Undergrad Degree preferred.
Physical Demands
- Sitting for extended periods of time
- Using a computer and other electronic devices
- Talking and listening for extended periods of time
- Demonstrating exercises or tasks Work Environment:
- Work from home Benefits: This is a full-time contract position.