NIIT Hiring BPO /Call Centre Trainer – Partime | Work From Home

NIIT Hiring BPO /Call Centre Trainer - Partime | Work From Home

Job Description

  • Job Type: Work From Home
  • Post Name: BPO/Call Centre Trainer
  • Qualification: Any Graduate
  • Experience: 2+ Years
  • Salary: Rs.26000 Per Month

About the job

Call Centre Trainer Summary:

  • Responsible for training new and existing call Centre employees on the company’s products, services, and procedures.
  • The candidate must have excellent communication and interpersonal skills, as well as the ability to manage a group of people. Responsibilities: •
  • Develop and deliver training materials, such as manuals, presentations, and videos • Conduct role-playing exercises to help employees practice their skills •
  • Provide feedback to employees on their performance.
  • Observe employees’ calls to identify areas for improvement.
  • Stay up to date on industry trends and best practices.

Qualifications and Experience

• 2+ years of experience in customer service or call centre training

• Excellent communication and interpersonal skills

• Ability to manage a group of people

• Ability to work independently and as part of a team

• Strong organizational and time management skills

• Proficient computer skills, Microsoft Office Suite (Work, PowerPoint, Outlook, and Excel), and instructional software

• Exposure to new hire onboarding platform such as Workable, BambooHR, ThriveMap, Onboardly, Hiretual

Education

  • High school diploma or GED equivalent required.
  • Undergrad Degree preferred.

Physical Demands

  • Sitting for extended periods of time
  • Using a computer and other electronic devices
  • Talking and listening for extended periods of time
  • Demonstrating exercises or tasks Work Environment:
  • Work from home Benefits: This is a full-time contract position.

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