NTT DATA Hiring: Helpdesk Associate – L1 Support in Bangalore | Apply Now

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Company: NTT DATA
Role: Helpdesk Associate – L1 Support
Location: Bangalore, Karnataka
Job Type: Full-Time, On-site
Req ID: 313177

NTT DATA, a global leader in IT services and digital innovation, is hiring Helpdesk Associate – L1 Support professionals for its Bangalore office. If you are passionate about IT support, troubleshooting, customer service, and want to grow in a global organization, this role is a perfect fit.

About NTT DATA

NTT DATA is a $30 billion business and technology services giant, serving 75% of the Fortune Global 100. With expertise in AI, cloud, security, connectivity, data centers, and enterprise-scale digital solutions, the company is known for innovation and sustainable impact.

It operates in 50+ countries and partners with organizations worldwide to build a responsible digital future.

Job Overview

The Helpdesk Associate – L1 Support will deliver high-quality IT service desk assistance to global users while resolving day-to-day technical issues related to devices, applications, and systems.

📌 Shift: 24/7 rotational shifts
📌 Work Mode: Work From Office (mandatory)
📌 Team: Global, diverse IT support team

Key Responsibilities

• Provide exceptional IT Service Desk support to end-users
• Offer guidance and training on IT devices, processes, and applications
• Record, update, and escalate IT issues promptly
• Assist with new employee IT onboarding
• Collaborate with internal IT teams for system testing, integration & maintenance
• Identify, evaluate, and implement process improvements
• Learn and grow into other business areas within IT

Required Skills & Qualifications

Candidates should possess the following:

Technical Skills

• Strong troubleshooting skills for:
  • Windows 10
  • macOS
  • iOS / Android
  • Microsoft & Google Suite environments
• Understanding of hardware & software issues
• Ability to diagnose bugs and resolve technical concerns

Soft Skills

• Excellent English communication (verbal & written)
• Strong customer service mindset
• Ability to work independently & within a global team
• Good coordination with multiple stakeholders
• Willingness to work in rotational shifts

Why Join NTT DATA?

Working at NTT DATA offers numerous benefits:

• Opportunity to work in a global top employer
• Exposure to enterprise-level IT systems
• Learn & grow across diverse IT domains
• Work with cutting-edge digital technologies
• Inclusive & adaptive work culture
• No payment or bank details required for hiring (NTT DATA does not ask for money)

How to Apply

Eligible candidates can apply directly through the official NTT DATA careers page or job portal.

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