About us

“Pepagora”​ is an ecosystem which offers platform “www.pepagora.com”​ for SMEs to showcase their merchandise to draw potential clients worldwide and supply them with instruments to handle on-line presence like lead administration system, Analytics and many others, SME occasions, data and lots of extra… Our Imaginative and prescient “To supply the simplest and distinctive ecosystem with an built-in wholesale market with instruments for companies to develop on-line” Our Mission “The mission is to supply the wholesale platform to 10 million SME’s to promote and supply with ease.” Pepagora offers – entry to suppliers and patrons worldwide – entry to instruments that may show you how to to handle your enterprise effectively. – entry to create and handle your individual web site with none technical data many extra to return.. –

The Position

Key Tasks:

• Present well timed and efficient buyer help by numerous communication channels (e mail, telephone, chat).
• Reply to buyer inquiries, issues, and points promptly and professionally.
• Resolve buyer complaints and issues by figuring out one of the best options.
• Keep correct information of buyer interactions and observe-ups.
• Information new shoppers by the onboarding course of, making certain they really feel comfy and knowledgeable about our choices
• Evaluate and confirm buyer profiles to make sure the accuracy and legitimacy of the data offered.
• Collaborate with inner groups to make sure seamless buyer onboarding expertise.
• Establish buyer wants and supply info on firm services or products.
• Guarantee buyer satisfaction by following up to make sure that points are totally resolved.
• Constantly enhance help processes based mostly on buyer suggestions.

Ideally suited Profile

• Bachelor’s diploma in Enterprise, Advertising and marketing, or a associated subject
• Wonderful communication and interpersonal expertise.
• Capability to deal with buyer inquiries in an expert and well mannered method.
• Robust downside-fixing expertise and a focus to element.
• Proficiency in utilizing customer support software program and instruments.
• Capability to work effectively in a quick-paced atmosphere.

What’s on Provide?

• Engaging Wage & Advantages
• A job that gives a breadth of studying alternatives
• Management Position