In regards to the position: We’re in search of specialists for the Assisted Shopping for, Buyer Expertise group. As a specialist, your main accountability will entail fixing issues that our clients encounter by means of the insurance coverage buy journey and you’ll constantly search for excellent and thrilling methods to enhance their expertise. On this position, you’ll present assist to make sure that clients are addressed about any queries for the insurance coverage merchandise & have seamless buy expertise. You’ll play an important position to grasp the voice of the client and assist us by flagging key expertise drivers for bigger impression. Obligations:
Act with integrity & suppose customer-first in each interplay
Deal with fundamental PhonePe’s insurance coverage and transaction associated queries and convert queries into enterprise.
Potential to flex between telephone & knowledge channels
Should be attentive to buyer wants and Counsel appropriate merchandise as per buyer wants retaining buyer expertise in thoughts.
Obtain month on month enter and output matrix as assigned by the supervisors.
Comply with specified course of tips to result in decision
Construct buyer belief by means of their interplay
Potential to fulfill hourly & every day productiveness targets
Leverage inside processes and sources to drive decision
Escalate appropriately taking assist from related groups to resolve buyer points
Suggest course of enhancements
Have interaction & Educate clients so that they’re capable of leverage PhonePe to the fullest
Ultimate candidate ought to :
Have glorious written and verbal communications in English & Hindi
0 – 2 years of labor expertise in insurance coverage advisory/gross sales roles
Have good learnability
Be an lively listener and deal nicely with objection
Have sturdy buyer orientation and skill to adapt/reply to completely different situations
Be a group participant, versatile and open to suggestions
Potential to multitask, prioritize, and handle time successfully
Commencement (10+2+3) is Obligatory
Multilingual expertise (spoken + written) in South Indian languages are most popular
Snug in working in shift and roster as per requirement
PhonePe Full Time Worker Advantages (Not relevant for Intern or Contract Roles)
Insurance coverage Advantages – Medical Insurance coverage, Important Sickness Insurance coverage, Unintended Insurance coverage, Life Insurance coverage
Wellness Program – Worker Help Program, Onsite Medical Middle, Emergency Help System
Parental Help – Maternity Profit, Paternity Profit Program, Adoption Help Program, Day-care Help Program
Mobility Advantages – Relocation advantages, Switch Help Coverage, Journey Coverage
