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PhonePe, India’s leading digital payments platform, is hiring for the role of Onboarding Specialist / Advisor – Customer Experience in Bengaluru. This is a full-time opportunity for graduates with strong communication skills who are passionate about customer support and fintech operations.
About PhonePe Limited
Founded in August 2016, PhonePe is one of India’s largest fintech companies with:
- 60+ Crore registered users
- 4+ Crore merchant acceptance network
- 33+ Crore transactions processed daily
- Annualized TPV of ₹150+ lakh crore
PhonePe operates across digital payments, insurance, lending, wealth, hyperlocal e-commerce (Pincode), and Indus AppStore. The company’s mission is to unlock access to money and services for every Indian.
Job Overview – PhonePe Onboarding Specialist
- Company: PhonePe
- Role: Advisor – Customer Experience (Onboarding Specialist)
- Job Type: Full Time
- Location: Bengaluru, Karnataka
- Reporting To: Assistant Manager – Customer Experience
- Industry: Fintech / Digital Payments
Job Description
The Customer Experience Operations Team at PhonePe plays a key role in resolving customer issues and improving product experience using real-time insights and feedback. As an Advisor, you will be responsible for handling account-related and transaction-related queries while ensuring high customer satisfaction.
Roles & Responsibilities
- Act with integrity and maintain a customer-first approach
- Handle PhonePe account and transaction-related queries
- Work across voice (phone) and data (chat/email) channels
- Follow defined processes to ensure quick resolution
- Build customer trust through effective communication
- Meet hourly and daily productivity goals
- Escalate issues appropriately with internal teams
- Recommend process improvements
- Educate customers to help them use PhonePe effectively
Required Skills & Qualifications
Educational Qualification
- Graduation (10+2+3) – Mandatory
Language Skills
- English & Hindi – Mandatory
- South Indian languages (spoken & written) – Preferred
Key Skills
- Excellent verbal and written communication
- Strong customer orientation
- Active listening and objection handling
- Ability to multitask and manage time effectively
- Adaptability to different customer scenarios
- Team player with openness to feedback
- Good learning ability and problem-solving skills
Employee Benefits at PhonePe (Full Time Roles)
Insurance Benefits
- Medical Insurance
- Critical Illness Insurance
- Accidental & Life Insurance
Wellness & Support
- Employee Assistance Program
- Onsite Medical Center
- Emergency Support System
Parental Benefits
- Maternity & Paternity Benefits
- Adoption Assistance
- Day-care Support Program
Mobility & Travel
- Relocation Benefits
- Transfer Support Policy
- Travel Policy
Retirement Benefits
- Provident Fund (PF)
- Gratuity
- National Pension Scheme (NPS)
- Leave Encashment
Other Benefits
- Higher Education Assistance
- Car Lease Program
- Salary Advance Policy
Why Work at PhonePe?
- Work in a high-impact fintech company
- Opportunity to solve real customer problems
- Fast-paced learning environment
- Exposure to large-scale digital platforms
- Strong employee-first culture
Job Location
📍 Bengaluru, Karnataka
How to Apply for PhonePe Onboarding Specialist Job?
Interested candidates can apply directly through PhonePe careers or LinkedIn job listings.
Ensure your resume highlights customer support experience, communication skills, and language proficiency.
