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PhonePe is hiring Onboarding Specialists (P2M Offline Merchant Onboarding) for its Bengaluru (Bangalore) office. This is a great opportunity for candidates with merchant KYC and onboarding experience who want to build a stable career in India’s leading fintech company.
🏢 About PhonePe
PhonePe is one of India’s largest digital payments and financial services platforms. Launched in August 2016, PhonePe has grown rapidly to become a trusted payments ecosystem.
Key Highlights (as of April 2025):
- 👥 60+ crore registered users
- 🏪 4+ crore merchants across India
- 🔁 33+ crore transactions per day
- 💰 Annualized TPV of ₹150+ lakh crore
PhonePe also operates in:
- Insurance, Lending & Wealth products
- Pincode – Hyperlocal e-commerce
- Indus AppStore – Localized Android app store
📌 Job Details – Onboarding Specialist
- Job Title: P2M Offline Merchant Onboarding Specialist
- Company: PhonePe
- Location: Bengaluru, Karnataka
- Work Mode: On-site
- Employment Type: Full-Time
- Department: Merchant Onboarding
🧑💼 Job Summary
PhonePe is looking for a detail-oriented onboarding specialist with mandatory merchant KYC experience. The role focuses on end-to-end offline merchant onboarding, regulatory compliance, and improving onboarding turnaround time (TAT).
This role is ideal for candidates experienced in fintech, payments, or merchant operations.
⚠️ Note: Internal candidates from MX are not eligible.
📝 Key Responsibilities
- Handle end-to-end offline merchant onboarding
- Perform merchant KYC verification as per regulatory norms
- Ensure compliance with internal policies and SLAs
- Coordinate with sales, business, and compliance teams
- Identify opportunities for process improvement
- Prepare and share onboarding & KYC reports with stakeholders
🎓 Eligibility & Required Skills
✅ Experience
- 0–3 years in merchant onboarding, KYC, or related roles
✅ Mandatory Skills
- Strong knowledge of Domestic Merchant KYC norms
- Experience with CRM tools (Salesforce preferred)
- Good communication & stakeholder coordination skills
- High attention to detail and analytical ability
- Ability to work under pressure and meet deadlines
⭐ Preferred Qualifications
- Experience in offline merchant onboarding
- Background in fintech or financial services
- Knowledge of P2M (Peer-to-Merchant) onboarding
- Multi-lingual communication skills
💼 Employee Benefits at PhonePe
(Applicable for Full-Time employees only)
🛡️ Insurance & Wellness
- Medical, Life, Accidental & Critical Illness Insurance
- Employee Assistance Program & Onsite Medical Center
👨👩👧 Parental & Family Support
- Maternity & Paternity benefits
- Adoption assistance & Day-care support
🚗 Mobility & Financial Benefits
- Relocation & transfer support
- PF, Gratuity, NPS & Leave encashment
- Car lease & Salary advance policy
🎓 Growth & Learning
- Higher education assistance
- Career development opportunities
🌈 Work Culture & Diversity
PhonePe promotes an inclusive, equal-opportunity workplace where employees are empowered to take ownership from day one. Diversity, innovation, and collaboration are core values of the organization.
📢 How to Apply?
Interested candidates can apply through PhonePe’s official careers page or authorized job platforms where this role is listed.
⚠️ Important: PhonePe does not charge any application or registration fees. Apply only via official sources.
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