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We’re looking for a proactive and empathetic Customer Support Associate to assist our users via chat, email, and calls. You’ll be responsible for resolving queries, ensuring customer satisfaction, and maintaining a high standard of service.
Looking for a Customer Support Executive job in Bengaluru with a fast-growing digital entertainment company? Pocket FM is hiring Customer Support Executives for its Greater Bengaluru Area office. This is a full-time, on-site role, ideal for freshers and experienced candidates who enjoy solving user problems and delivering excellent support experiences.
Job Overview – Customer Support Executive
- Job Role: Customer Support Executive
- Company: Pocket FM
- Location: Greater Bengaluru Area
- Work Mode: On-site
- Job Type: Full-Time
- Experience Required: 0–2 Years
- Industry: Media / Entertainment / Audio Streaming
About Pocket FM
At Pocket FM, people don’t just listen to stories — they binge them. From addictive audio series to immersive audiobooks, Pocket FM has created a global audio universe loved by millions.
Backed by top investors like Naver, Goodwater Capital, Lightspeed, and Tanglin Venture Partners, Pocket FM continues to grow rapidly across international markets. While the stories keep listeners hooked, the Customer Support Team ensures every user experience ends on a happy note.
Your Role – What You’ll Do
As a Customer Support Executive at Pocket FM, you’ll be the problem-solver when things don’t go as planned:
- Review App Store & Play Store feedback and convert it into actionable insights
- Handle customer queries via chat, email, calls, and social media
- Manage social media escalations professionally and calmly
- Translate emotional or unclear user issues into clear internal communication
- Identify recurring issues before they impact large user groups
- Track issues, trends, and resolutions using Google Sheets
- Research user behaviour to improve overall listening experience
- Take complete ownership of support tickets from start to resolution
Who Can Apply? (Eligibility & Skills)
Pocket FM is looking for candidates who truly understand users:
- 0–2 years experience in customer support
- Experience in social media escalation handling is preferred
- Freshers are welcome if they’ve handled real customer interactions
- Comfortable supporting a global user base
- Basic working knowledge of Google Sheets (filters, trackers, formulas)
- Familiarity with Freshdesk, JIRA, Zendesk, Zoho, or similar tools is a plus
- Strong English communication skills (regional languages are a bonus)
- Ability to multitask with a calm and positive attitude
- Punctual, accountable, and ownership-driven mindset
Why Join Pocket FM?
- Work with a global audio-entertainment brand
- Fun, creative, and fast-paced work environment
- Opportunity to interact with international users
- Learn modern customer support & escalation handling
- High ownership role with real impact on user experience
Job Location
📍 Greater Bengaluru Area (On-site)
How to Apply
Interested candidates can Apply Now through the official Pocket FM careers page or the job application link shared by the recruiter.
👉 Apply early — over 100 candidates have already shown interest.
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